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| Home > About Us > Privacy Policy |
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Service Objects, Inc. will not sell, rent or lease to others your personally identifiable information.
General Terms
This Privacy Policy describes the Service Objects, Inc. ("Service Objects") practices for gathering, storing and disseminating information. By visiting this Web site or portal, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with the terms and conditions set forth in this Privacy Policy, please do not use or access the Service Objects Web site, portal, products or services. By accepting this Privacy Policy, you expressly consent to the use and disclosure of your personally identifiable information, as outlined below. You can visit the Service Objects Web site and portal without telling us who you are and without giving any personal information about yourself. If you elect to access Service Objects products or services through this Web site, Service Objects may collect certain information about you as set forth below.
Information Collection
If you request a Service Objects newsletter, purchase any Service Objects product or service, or register as a trial user on the Service Objects Web site or Service Objects portal, Service Objects may collect and store in the Service Objects database, personal information about you, including your name, company name, title, phone number, address, email address, other contact information, types or products and services purchased, user name and password. This information will be stored in a Service Objects database. In addition, if you purchase a product or service, you may be asked to provide billing information, credit card information or other personally identifying information. Providing some of the requested information is optional and Service Objects will indicate what information is required and what is optional. If you submit a new Web service as a registered user of the Service Objects portal, Service Objects may collect, save in the Service Objects database and publish on the portal or Web site your name, your company name and other contact information which you provide to Service Objects. Service Objects may also collect information through the use of Cookies (as defined below). Data that passes through Service Objects via Web services not developed or maintained by Service Objects is not stored by Service Objects.
Disclosures of Information
Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Service Objects may disclose your personal information if Service Objects has a good faith belief that such disclosure is necessary to protect and/or defend the rights and interests of Service Objects. Service Objects may disclose personally identifiable information to Service Objects data suppliers for Premium Web Services you purchase. Service Objects may, as permitted by applicable law, disclose personally identifiable information to Service Objects customers, or third parties in connection with an investigation of fraud, infringements or other unlawful activity and you expressly authorize Service Objects to make such disclosures. Service Objects may also disclose your credit card information to its bank or other financial institution for the purpose of securing payment.
Merger or Acquisition
If Service Objects is merged or acquired by another party, your personally identifiable information may be transferred to such entity as a part of such merger or acquisition and you expressly authorize such transfer.
Links to External Sites
Service Objects Web sites may contain links to other Web sites. Service Objects is not responsible for the privacy practices or the content of those other Web sites.
Cookies
A "Cookie" is a data file that may be downloaded to your computer when you visit the Service Objects Web site that permits the Service Objects server to identify your browser whenever you interact with the Service Objects Web site. Service Objects uses cookies to recognize repeat visits by users of its site and information about its users' interactions with the Web site. Service Objects may use Cookies or other technologies so that Service Objects can better serve you when you return to the Service Objects site. Service Objects does not use Cookies or similar technology to cross-relate personal information about Service Objects visitors. You can set your browser to notify you when you receive a Cookie, giving you the chance to decide whether to accept it. If you reject Cookies, you will be required to manually log in to the portal or Web site upon each return visit.
Security
Service Objects stores personally identifiable information in a secure manner and considers it to be part of the assets of its business. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, Service Objects has put in place, physical, electronic and administrative procedures to safeguard and secure the information it collects online. However, data security is constantly evolving. As such, you should consider any communication or information you transmit to Service Objects as non-confidential, and you agree that Service Objects will not be liable or responsible if information that belongs to you is intercepted and used by an unauthorized recipient.
Further Information
If you have any questions about anything in this Privacy Policy, or about collection of personally identifiable information, please contact Service Objects by clicking here.
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"Contact centers spend $11.7bn each year on manually verifying callers' identities."
-- The US Contact Center Operational Review for 2007 |
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"High quality, well-integrated customer data is the cornerstone of a successful CRM effort."
-- Gartner, Inc. |
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"It is no use saying 'We are doing our best'. You have got to succeed in doing what is necessary."
-- Sir Winston Churchill |
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