For companies that utilize telecommunications as a core part of their data-to-day customer response operations, Service Objects offers an extensive line of DOTS Web Service solutions that focus on landline, VoIP, and wireless telephone information. DOTS Web Services will help your business to:
- Identify false contact and address information at the point-of-entry.
- Eliminate marketing efforts wasted on bad contact information and CRM system contamination.
- Increase the number of callers processed daily due to time saved by automatic verification and appending of name and postal address for each phone lead.
- Recover disconnected calls due to the automatic capture of contact data for every inbound call.
- Increase sales conversion rates by providing your call centers with enhanced caller ID information.
- Reduce lost sales due to customer abandonment during the hold process.
- Reduce dropped calls, increase conversion, improved delivery rates, and create new opportunities for follow-up marketing.
Service Objects’ line of DOTS Web Services for Call Centric Solutions can be incorporated directly into a customer’s Web forms, CRM applications, or other critical business processes. DOTS Web Services can determine if the call is from a business or residence, whether the phone line is a landline, VoIP, or wireless, and append contact information, all before even picking up the call.
|
