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DOTS Web Services are continuously monitored by an independent third-party provider named AlertSite, Inc. AlertSite is the leading provider of web performance measurement, systems monitoring and security vulnerability scanning products to ensure our web services are always available and running at peak performance.
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We are very proud of our system performance and response times. We are the only public web-service provider brave enough (and confident enough) to openly publish our performance reports.
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"Contact centers spend $11.7bn each year on manually verifying callers' identities."
-- The US Contact Center Operational Review for 2007 |
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"High quality, well-integrated customer data is the cornerstone of a successful CRM effort."
-- Gartner, Inc. |
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"You know when you have achieved perfection in design, not when you have nothing more to add, but when you have nothing more to take away."
--Antoine de St. Exupery |
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