Careers

Customer Success Specialist

Working at Service Objects

Since our founding, Service Objects has worked to be the data science company that puts people above all else. First, we created an amazing place to work and then we created products that make life better for everyone that uses them.

We are guided by focused core values, high integrity, and a high energy culture. Our mission is to provide our clients with tools so they can be sure every customer record in their database is as genuine, accurate, and up-to-date as it possibly can be.

We’ve been in the B2B data science business for almost 20 years: we’ve never taken VC and have been profitable since day one. We plan to double that success over the coming years with releases of new products that continue to reshape data science. This is your opportunity to bring your initiative to a growing team and build a career at a company with the living legacy of creating products that reduce fraud and eliminate waste.

Customer Success Specialist

We don't want clients to use our validation services, we want our clients to love them. We're looking to add a person to our operations team who is friendly, helpful, and relates to our core values. The Customer Success Specialist will have strong inter-personal skills and initiates superior customer interactions. You will play a critical role in improving our client relationships and representing the company.

We use a variety of tools to ensure fluid communication between our customers and internal teams. These include chat, email, QuickBooks, Zendesk, and our CRM system. Your ability to listen to customers, identify problems, and communicate clearly will be incredibly valuable in the position.

What You'll Do

  • Answer customer questions via phone and email
  • Escalate urgent concerns to our technical support team
  • Provide service plan updates via email
  • Manage account renewals and subscription updates
  • Educate customers on available products and services
  • Resolve customer complaints and issue adjustments when needed

Requirements

  • Experience working with SaaS highly desirable
  • The ability to communicate clearly
  • Knowledge of company operations and its services
  • Willingness to take initiative
  • Ability to work independently
  • Strong organization skills
  • Bachelors' degree or equivalent
  • 2-4 years of experience

How to Apply

This is a full-time, non-exempt position that includes all offered benefits. This role may work in our office in Santa Barbara, CA, or from a remote home office.. We welcome you, as you are, to work at Service Objects. We're removing the barriers and frustrations that too many tech companies inflict on their workers. We support workplace diversity. Learn more about working at Service Objects by clicking here.

To apply, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. and attach the following three items:

  1. A customized cover letter
  2. Your most recent resume in Word or PDF format
  3. Your favorite knock-knock joke

How We Hire

Service Objects Inc. is proud to be an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, see and hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Service Objects reserves the right to conduct background checks on all of its potential employees.