Customer Success Specialist

Overview

For 16 years, Service Objects has worked to be the data science company that puts people above all else. First, we created an amazing place to work and then we created products that make life better for everyone that uses them.

We are guided by focused core values, high integrity, and a high energy culture. Our mission is to provide our clients with tools so they can be sure every customer record in their database is as genuine, accurate, and up-to-date as it possibly can be.

We’ve been in the B2B data science business for 16 years: we’ve never taken VC, and have been profitable since day one. We plan to double that success over the coming years with releases of new products that continue to reshape data science. This is your opportunity to bring your initiative to a growing team, and build a career at a company with the living legacy of creating products that reduce fraud and eliminate waste.

Customer Success Specialist

We don’t want clients to use our validation services, we want our clients to love them. We’re looking to add a person to our operations team who is friendly, helpful, and relates to our core values. The Customer Success Specialist will have strong inter-personal skills and initiates superior customer interactions. You will play a critical role in improving our client relationships and representing the company. You’ll do this by:

  • answering their subscription questions via phone and email
  • relaying urgent concerns on to our support team
  • providing service plan updates via email
  • managing account renewals and subscription updates

We use a variety of tools to ensure fluid communication between our customers and internal teams. These include chat, email, QuickBooks, Zendesk, and our CRM system. Your ability to listen to customers, identify problems, and communicate clearly will be incredibly valuable in the position.

Requirements

  • The ability to communicate clearly
  • Knowledge of company operations and its services
  • Willing to take initiative
  • Strong organization skills
  • Bachelors’ degree or equivalent

Frequently Asked Questions

SO what makes Service Objects’ benefits unique?

For starters, we’ll set you and your family up with no cost great health care. Seriously, you won’t pay a dime for you or your family’s insurance – it’s by far the best health plan you’ll find out there. Yup, you read that right. We pay 100% coverage for medical, vision, and dental insurance for you and your family.

Our paid leave gives you 16 days off per year, 10 paid holidays, and up to 4 weeks fully paid parental leave.

You’ll work in a modern, sunny, dog-friendly workplace that was carefully and thoughtfully designed to encourage both collaborative work and give you a private office to focus. In addition to adjustable desks and classic Aeron chairs, you’ll have dozens of places to breakout to within the heart of downtown Santa Barbara. We’ll also pay for your parking (but you may prefer to ride your bike) if your need it, and provide any equipment you need to be successful (like big dual monitors) from Day 1.

How to Apply

This is a full-time, non-exempt position that includes all offered benefits. This role is based in our office in Santa Barbara, though almost half of our employees work remotely from all over the US. We support workplace diversity. Learn more about working at Service Objects by clicking here.

To apply, please e-mail us at jobs@serviceobjects.com and attach the following three items:

  1. A customized cover letter
  2. Your most recent resume in Word or PDF format
  3. Your favorite knock-knock joke

Service Objects Inc. is proud to be an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.