Customer Success Specialist
We don’t want clients to use our validation services, we want our clients to love them. We’re looking to add a person to our operations team who is friendly, helpful, and relates to our core values. The Customer Success Specialist will have strong inter-personal skills and initiates superior customer interactions. You will play a critical role in improving our client relationships and representing the company. You’ll do this by:
- answering their subscription questions via phone and email
- relaying urgent concerns on to our support team
- providing service plan updates via email
- managing account renewals and subscription updates
We use a variety of tools to ensure fluid communication between our customers and internal teams. These include chat, email, QuickBooks, Zendesk, and our CRM system. Your ability to listen to customers, identify problems, and communicate clearly will be incredibly valuable in the position.
- The ability to communicate clearly
- Knowledge of company operations and its services
- Willing to take initiative
- Strong organization skills
- Bachelors’ degree or equivalent
Frequently Asked Questions
SO what makes Service Objects’ benefits unique?
For starters, we’ll set you and your family up with no cost great health care. Seriously, you won’t pay a dime for you or your family’s insurance – it’s by far the best health plan you’ll find out there. Yup, you read that right. We pay 100% coverage for medical, vision, and dental insurance for you and your family.
Our paid leave gives you 16 days off per year, 10 paid holidays, and up to 4 weeks fully paid parental leave.
You’ll work in a modern, sunny, dog-friendly workplace that was carefully and thoughtfully designed to encourage both collaborative work and give you a private office to focus. In addition to adjustable desks and classic Aeron chairs, you’ll have dozens of places to breakout to within the heart of downtown Santa Barbara. We’ll also pay for your parking (but you may prefer to ride your bike) if your need it, and provide any equipment you need to be successful (like big dual monitors) from Day 1.