IT Support Technician
In this role, you will be responsible for maintaining the computer desktop environment and aspects of Service Objects' network infrastructure. Essential duties of the role include analyzing customer issues involving common computer hardware and software issues. Additional functions involve troubleshooting office peripheral devices, such as printers, dashboards, IP phones, and anything else with a plug. The keen ability to research, strategize, and employ newly found solutions through due-diligence and departmental collaboration is the key to success in this role.
- Provide help-desk support and resolve problems to the satisfactory expectations
- Modify configurations, utilities, software settings, etc. for the local workstations
- Collaborate with team-members in defining new organizational processes and hardware standardization
- Documentation of internal procedures
- New-hire orientation to company computer equipment and applications
- Install, configure and maintain personal computers, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
- Maintain network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
- Troubleshoots network, system and applications to identify malfunctions and other operational difficulties
- Develops and conducts various training and instruction for system users on operating systems and other applications
- Associate degree in Computer Sciences/Information Systems OR experience of 2+ years performing help desk and network administration in a corporate environment
- Active Directory
- Linux/Unix experience preferred
- Ability to communicate technical information to nontechnical personnel
- Knowledge of computer and/or network security systems, applications, procedures and techniques
- Skill in organizing resources and establishing priorities
- Excellent verbal and written communication skills
- Ability to learn and support new systems and applications
- Adtran, Cisco, or pfSense experience preferred however not required
Other skills we consider gravy:
Asterisk, Ubuntu, CentOS, FreeBSD, Snort, Suricata, mySQL, MS-SQL, IIS, Zabbix, Nagios
Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols. Frequently required to sit, stand, walk, talk, hear, bend and reach.
Occasionally lift and/or move up to 50 pounds.
Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet. The work environment is primarily indoors.
Important Notices: This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the property.
Frequently Asked Questions
SO what makes Service Objects’ benefits unique?
For starters, we’ll set you and your family up with no cost, great health care. Seriously, you won’t pay a dime for you or your family’s insurance premiums– it’s by far the best health plan you’ll find out there. Yup, you read that right. We pay 100% coverage for medical, vision, and dental insurance for you and your family. Our paid leave gives you 16 days off per year, 10 paid holidays, and up to 4 weeks fully paid parental leave.
You’ll work in a modern, sunny, dog-friendly workplace that was carefully and thoughtfully designed to encourage both collaborative work and give you a private office to focus. In addition to adjustable desks and classic Aeron chairs, you’ll have dozens of places to breakout to within the heart of downtown Santa Barbara. We’ll also pay for your parking (but you may prefer to ride your bike) if you need it, and provide any equipment you need to be successful (like big dual monitors) from Day 1.