IT Support Technician

Overview

For 16 years, Service Objects has worked to be the data science company that puts people above all else. First, we created an amazing place to work and then we created products that make life better for everyone that uses them.

We are guided by focused core values, high integrity, and a high energy culture. Our mission is to provide our clients with tools so they can be sure every customer record in their database is as genuine, accurate, and up-to-date as it possibly can be.

We’ve been in the B2B data science business for 16 years: we’ve never taken VC, and have been profitable since day one. We plan to double that success over the coming years with releases of new products that continue to reshape data science. This is your opportunity to bring your initiative to a growing team, and build a career at a company with the living legacy of creating products that reduce fraud and eliminate waste.

IT Support Technician

In this role, you will be responsible for maintaining the computer desktop environment and aspects of Service Objects' network infrastructure. Essential duties of the role include analyzing customer issues involving common computer hardware and software issues. Additional functions involve troubleshooting office peripheral devices, such as printers, dashboards, IP phones, and anything else with a plug. The keen ability to research, strategize, and employ newly found solutions through due-diligence and departmental collaboration is the key to success in this role.

Key Responsibilities

  • Provide help-desk support and resolve problems to the satisfactory expectations
  • Modify configurations, utilities, software settings, etc. for the local workstations
  • Collaborate with team-members in defining new organizational processes and hardware standardization
  • Documentation of internal procedures
  • New-hire orientation to company computer equipment and applications
  • Install, configure and maintain personal computers, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
  • Maintain network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
  • Troubleshoots network, system and applications to identify malfunctions and other operational difficulties
  • Develops and conducts various training and instruction for system users on operating systems and other applications

Minimum Qualifications

  • Associate degree in Computer Sciences/Information Systems OR experience of 2+ years performing help desk and network administration in a corporate environment
  • Active Directory
  • Linux/Unix experience preferred
  • Ability to communicate technical information to nontechnical personnel
  • Knowledge of computer and/or network security systems, applications, procedures and techniques
  • Skill in organizing resources and establishing priorities
  • Excellent verbal and written communication skills
  • Ability to learn and support new systems and applications
  • Adtran, Cisco, or pfSense experience preferred however not required


Other skills we consider gravy:

Asterisk, Ubuntu, CentOS, FreeBSD, Snort, Suricata, mySQL, MS-SQL, IIS, Zabbix, Nagios

Physical Requirements

Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols. Frequently required to sit, stand, walk, talk, hear, bend and reach.

Occasionally lift and/or move up to 50 pounds.

Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet. The work environment is primarily indoors.

Important Notices: This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the property.

Frequently Asked Questions

SO what makes Service Objects’ benefits unique?

For starters, we’ll set you and your family up with no cost, great health care. Seriously, you won’t pay a dime for you or your family’s insurance premiums– it’s by far the best health plan you’ll find out there. Yup, you read that right. We pay 100% coverage for medical, vision, and dental insurance for you and your family. Our paid leave gives you 16 days off per year, 10 paid holidays, and up to 4 weeks fully paid parental leave.

You’ll work in a modern, sunny, dog-friendly workplace that was carefully and thoughtfully designed to encourage both collaborative work and give you a private office to focus. In addition to adjustable desks and classic Aeron chairs, you’ll have dozens of places to breakout to within the heart of downtown Santa Barbara. We’ll also pay for your parking (but you may prefer to ride your bike) if you need it, and provide any equipment you need to be successful (like big dual monitors) from Day 1.

How to Apply

This is a full-time, non-exempt position that includes all offered benefits. This role is based in our office in Santa Barbara, though almost half of our employees work remotely from all over the US. We support workplace diversity. Learn more about working at Service Objects by clicking here.

To apply, please e-mail us at jobs@serviceobjects.com and attach the following three items:

  1. A customized cover letter
  2. Your most recent resume in Word or PDF format
  3. Your favorite knock-knock joke

Service Objects Inc. is proud to be an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.