Exceptional Customer Service Knows No Holiday
The four-day Thanksgiving weekend is traditionally the start of the holiday shopping season, with Black Friday sales bolstering bottom lines and consumer spirits. Retailers, online and off, are ...
Four Core Values Drive the Service Objects Team
Employee growth and wellbeing plays a pivotal role in Service Objects’ office culture and overall success. We truly believe in finding a balance between work-life and home-life, and ...
Help Santa Check It Twice: A Holiday Addressing Gift for You!
The holidays are fast approaching. Soon you’ll be celebrating the season and sending holiday gift baskets and cards to people you have enjoyed working with this year. So ...
Customer Service Week: More Than a Week to Us
This week, October 1-5, was Customer Service Week: a nationally-recognized event first proclaimed by the US Congress in 1992. It was designed to recognize the work of customer ...
Celebrating Earth Day
April 22 marks the annual celebration of Earth Day, a day of environmental awareness that is now approaching its first half century. Founded by US Senator Gaylord Nelson ...
Use the Net Promoter Score to Ensure You Get a Good Customer Experience
Before you buy a product or service from a company – particularly one you may need customer support from – be sure to do some research and find ...
Bots Need Address Validation Too
Remember watching Star Trek as a kid and dreaming of talking to a computer throughout the day? Then PCs arrived, and while you couldn't control them with your ...
In Customer Service Chat, You Have to do More Than Answer
Customer service chat is popular with companies and customers alike. It's easy, it's quick, and it works well on mobile devices. But easy and popular doesn't always equal ...
Service Objects Attends Marketo’s Marketing Nation Summit
In May, Service Objects attended Marketo’s: ‘Marketing Nation Summit’, which had over 6,000 attendees and more than 100 speaking sessions. The trade show floor was packed with marketing ...
