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A New Data Privacy Challenge for Europe – and Beyond

New privacy regulations in Europe have recently become a very hot topic again within the business community. And no, we aren’t talking about the recent GDPR law. A new privacy initiative, known as the...

Carolyn Healey, Director of Marketing
Carolyn Healey
Director of Marketing
June 19, 2018

Best Practices for DOTS Email Validation

Email and email validation technologies continue to evolve and it is increasingly important that businesses keep up with these changes to ensure they are protected and getting the most out of their email...

Dylan Van Lant, Applications Support Technician
Dylan Van Lant
Applications Support Technician
June 14, 2018

Around the World with Data Privacy Laws

If you work with data, you have certainly heard by now about GDPR: the new European Union laws surrounding consumer data privacy that went into effect May 25, 2018. But how about PIPEDA, NDB, APPI, CCPA,...

Carolyn Healey, Director of Marketing
Carolyn Healey
Director of Marketing
May 29, 2018
NCOA Live Best Practices for Contact Address Validation

NCOA Live Best Practices

If you want to use our National Change-of-Address web service, DOTS NCOA Live, for contact address validation but are hesitant to dive in due to the complex nature of the service; this article is meant to...

Aki Stankoski, Application Engineer
Aki Stankoski
Application Engineer
May 24, 2018
Instead of focusing on “cleaning dirty customer data,” organizations should focus on the connection between investments in data quality and customer service metrics.

Data Quality and Customer Experience

Once upon a time, customer service and support operations were viewed as the “complaint department” – a back-office function, a necessary evil, and above all a cost center whose role should be...

Carolyn Healey, Director of Marketing
Carolyn Healey
Director of Marketing
May 1, 2018

Customizing DOTS Lead Validation to Your Needs

DOTS Lead Validation is a service combining many of Service Objects’ key contact validation features: you could think of it as our “greatest hits.” It provides validation for name, address, email,...

Jonas Shaefer, Director of Engineering
Jonas Shaefer
Director of Engineering
February 22, 2018

A New Role: The Marketing Technologist

Once upon a time, life was simple. There was marketing, and there was IT. The former did creative work to drive the product creation and sales process, and the latter kept the computers, software and...

Rob Manser, Marketing
Rob Manser
Marketing
January 23, 2018
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