Service Objects Customers Benefit From Seventh Straight Month of 100% Availability

At Service Objects, our commitment to contact data quality doesn’t stop at the data services we provide. Availability and access to that data is critical to our business and our customer’s businesses. Ensuring our data is available “on-demand” is something we take very seriously. For the seventh straight month, we are pleased to report 100% Availability of our DOTS Web Services.

To monitor the performance and accuracy of our services we use several automated quality assurance tools. Our motto is to test the accuracy and speed of every service, every operation, every hour, every day: 24/7/365. On a typical day at Service Objects we perform over 2,000 internal self-tests on our delivery network for a variety of systems. We also utilize 3rd Party systems to monitor true uptime, application availability and performance of our DOTS Web Services as an additional, impartial test. One of these 3rd Party systems is AlertSite.

“External monitoring is essential for measuring and understanding customers’ experience of today’s applications, which often includes a number of participants in the application delivery supply chain,” said Ken Godskind, Chief Strategy Officer for AlertSite. “In providing full disclosure of their AlertSite metrics, Service Objects offers admirable transparency to the users that count on their services.”

AlertSite is a hosted provider of Web performance products. AlertSite maintains 40 monitoring stations in data centers on every continent but Antarctica. They ensure and provide independent analysis of our DOTS Web Service Network to track and verify our systems are always available and running at peak performance. Using AlertSite, we test our data as often as every five minutes from multiple cities around the globe. Real-time alerts are generated and logged if page errors or performance problems occur. Service Objects is the only provider of contact validation web services that uses an independent third party to corroborate the company’s performance and fulfillment of its Service Level Agreement (SLA).

“Third-party monitoring of our network, applications and performance is critical for maximum reliability”, said Geoffrey Grow, CEO and Founder of Service Objects, “not only does AlertSite give us the confidence our network is running worldwide, it also independently ensures we are meeting or exceeding our Service Level commitment to our customers.”

Since 2006, Service Objects has published its monthly performance reports to demonstrate our networks perform consistently at the preferred levels. Click here to view our archive of Performance Reports from AlertSite.

Posted by Gretchen N.

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