Since our founding, Service Objects has worked to be the data science company that puts people above all else. First, we created an amazing place to work and then we created products that make life better for everyone that uses them.
We are guided by focused core values, high integrity, purpose, and a high energy culture. Our mission is to provide our clients with tools so they can be sure every customer record in their system is as genuine, accurate and up-to-date as it possibly can be.
We’ve been in the data science business for over 20 years: we’ve never taken VC and have been profitable since day one. We plan to double that success over the coming years with the release of new products that continue to reshape data science. This is your opportunity to bring your initiative to a growing team and build a career at a company with a legacy of creating products that reduce fraud and eliminate waste.
Service Objects is growing, and we are looking to fill a key position as a Technical Support Analyst in the Applications Engineering department where you’ll be working with internal teams, clients and prospective clients to support their activities. The Application Engineering department is responsible for client integrations, tech support, quality assurance and deployment of our web services. The right candidate should be self-motivated and able to work with minimal supervision.
That is a short intro to what we are looking for. First, you need to know if you’ll even like working with us. We have one overarching requirement when it comes to joining our team: our Core Values have to really click with you.
If you’re smiling when you read our Core Values, you’ll probably fit right in at SO.
We live our core values every day, and we mean it when we say we provide a happy and healthy work experience. We have a team full of truly exceptional people… the kind you’ll be excited to work with.
We care deeply about employee wellness and benefits. You will receive a comprehensive leave and wellness benefit package, including:
The starting salary range for this position, based in California, is $58,374.00 - $75,387.00. We may consider an individual bonus for you for successful effort and have a company-wide quarterly bonus program based on revenue, which you're in on from day one. SO wins, you win—that kind of thing. Please note this role is open to candidates outside of California as well. The starting salary range is provided for those hired in California.
One goal is to make sure that every contact record in every system is accurate and genuine – and for the whole planet. No small chore, right? In 2022, we're focused on building referential data set for international addresses allowing us to test our services against real world data. Projects include creating address files for countries, cataloguing country specific formats and variations and incorporating the data into testing applications.
We will continue, as always, to provide top-tier support to all of our clients and prospects which will include walking them through product and industry knowledge as you become an expert on the services we offer.
This is a full-time, non-exempt position. However, we want everyone to have a happy life outside of SO, and we seldom work more than 40 hours per week. There are occasions were things get busy and you may be expected you put in some extra time. We work hard and smart so we can stay in this for the long haul.
Since early 2020 we've been a fully remote team and we plan to stay permanently remote, so you can live and work wherever you want (with a reliable internet connection) in the United States. You'll be working with folks predominately on the West Coast of the United States for a significant portion of your time. Location doesn't influence your productivity, but it sure does help with communication.
To apply, please e-mail us at firstname.lastname@example.org and attach the following three items:
We'll send you a confirmation email once you apply. Please add that email to your safe sender list so that future emails come through.
Service Objects is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Service Objects participates in the E-Verify program in certain locations, as required by law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please let us know if you would like to disclose a need for accommodation in connection with the recruitment and hiring process. If so, you may contact us at email@example.com
First-off we think it’s really important to work with happy people. If you have a sense of humor, an optimistic outlook and a smiling face more often than not, we want you.
We also want to make sure you are healthy. We support this by providing awesome health benefits, flexible hours and vacation time. When you’re happy and healthy, it means you care about yourself and care about others too.
We love confident people who are proud of their craft and are humble enough to teach one another. To lend a helping hand and be ready to go above and beyond the call of duty to ease a client’s problem. When dealing with others we are kind. With all that said, we want people disciplined to the pursuit of fanatical customer support.
We think it’s important to promote conservation in our culture, products, and internal business practices. We are proud that our data cleaning services reduce the impact on the planet by eliminating returned mail due to a bogus address. We support charities that protect the environment.
Finally, we know our network performance is cornerstone to our success. We have datacenters all over and we spare no expense to make sure our computer network is fast, secure, and reliable.