Press Releases

Company maintains “Best of Class” ratings of key customer satisfaction benchmark for seventh straight year.

SANTA BARBARA, CA, (June 30, 2020) – Service Objects, the leading provider of real-time global contact validation solutions, has reached its highest ratings ever for the industry-standard Net Promoter Score (NPS) measure of customer satisfaction. This continues a string of seven straight years of "Best in Class" NPS ratings, with 2020 ratings that are more than twice the industry average for SaaS software vendors.

Our products are mission-critical to many customers, particularly during the current pandemic, and these ratings reflect our company's commitment to always being there for our customers.

Geoff Grow, CEO, Service Objects

During this unprecedented global COVID-19 pandemic, Service Objects has been focused on filling the needs of its customer base, from responsive product and technical support to an active role in processing COVID-19 data for research and public use. This has translated into an uptick in the company’s overall NPS rating, as well as an increase in customers giving Service Objects the maximum NPS score of 10 over the past several months.

Service Objects continually measures NPS among its customer base, and in its most recent survey achieved a highest-ever score of 65 on a 200-point scale between -100 and 100. This compares with an industry average rating of 30, and gives the company a "Best of Class" rating that puts it ahead of leading firms such as Cisco (38), IBM (27) and Intel (52).

These consistently high customer ratings are built on a foundation of industry-leading products for contact data quality, 24/7/365 technical support, guaranteed 99.999% uptime and expert implementation assistance – plus a fanaticism on customer service that has made Service Objects the choice of market leaders.

"Service Objects has been dedicated to providing outstanding customer service since our founding in 2001, to the present day as we’ve validated over 4 billion transactions," said Geoff Grow, Founder and CEO of Service Objects. "Our products are mission-critical to many customers, particularly during the current pandemic, and these ratings reflect our company’s commitment to always being there for our customers."

About Service Objects

Founded in 2001, Service Objects is the leading provider of contact validation solutions, validating online transactions in real-time, including contact name, address, phone, email, and device. Using Service Objects' global validation and location web services, businesses can identify potentially fraudulent contact records, append additional contact information, and process transactions in a more efficient manner. Service Objects has validated over 4 billion contacts, and major brands such as American Express, LendingTree, and Amazon rely on Service Objects for their data validation needs. For more information about Service Objects' real-time web services, contact This email address is being protected from spambots. You need JavaScript enabled to view it. .

Contact validation tools increase the speed and accuracy of critical tracing activities.

SANTA BARBARA, CA, (May 28, 2020) – Service Objects, the leading provider of real-time global contact validation solutions, is currently offering government agencies and public health authorities at all levels access to its services to assist in their contact tracing initiatives. These efforts are critical for reducing the spread of the current COVID-19 outbreak and enabling businesses to reopen.

Service Objects is committed to using our services for the public good, including helping government agencies deploy their contact tracing programs as quickly as possible.

Geoff Grow, CEO, Service Objects

Contact tracing, which involves the rapid identification and notification of people who have potentially been exposed to the COVID-19 virus, is described by the US Centers for Disease Control, as “a key strategy for preventing the further spread of COVID-19.” Given the potential for community transmission of the disease, timely and accurate tracing activities are critical to flattening the curve of infections. Service Objects’ tools and services assist these efforts by verifying that contact data is accurate, genuine and up-to-date at the point of entry, using continuously updated official and proprietary data sources.

Despite the media buzz around new apps purported to be the solution for contact tracing, the reality is that many states and counties still use a manual process for collecting this data. Manual data entry brings with it an increased risk of errors which can result in delays in contacting individuals who have potentially been exposed. Service Objects can help optimize this process through phone lookup services, address verification and validation, change of address updates, geocoding, name standardization and more. Its technical experts can assist state and local public health departments in rapidly implementing automated contact validation tools to help ensure faster and more reliable contact tracing.

“Service Objects is committed to using our services for the public good, including helping government agencies deploy their contact tracing programs as quickly as possible,” said Geoff Grow, CEO of Service Objects. “We are fully staffed and putting our resources to work wherever they are needed to support organizations that are fighting this pandemic.”

Service Objects’ solutions are backed by expert implementation assistance, industry-leading 24/7/365 technical support and guaranteed 99.999% uptime. For more information on using our tools for contact tracing applications, please contact us.

About Service Objects

Founded in 2001, Service Objects is the leading provider of contact validation solutions, validating online transactions in real-time, including contact name, address, phone, email, and device. Using Service Objects’ global validation and location web services, businesses can identify potentially fraudulent contact records, append additional contact information, and process transactions in a more efficient manner. Service Objects has validated over 4 billion contacts, and major brands such as American Express, LendingTree, and Amazon rely on Service Objects for their data validation needs. For more information about Service Objects’ real-time web services, contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Enhanced data provides resources for researchers, data scientists and others fighting pandemic.

SANTA BARBARA, CA, (May 4, 2020) – Service Objects, the leading provider of real-time global contact validation solutions, has added additional data to an enhanced data set of COVID-19 case data being made freely available to assist researchers, data scientists and others involved in combating this global pandemic. This new data includes average temperatures as well as case and death data by population and area within each locality.

These new data points provide a better picture of hotspots during the COVID-19 outbreak by taking into account climate, population density and county area size.

Geoff Grow, CEO, Service Objects

This dataset uses COVID-19 case data from the 2019 Novel Coronavirus Visual Dashboard operated by the Johns Hopkins University Center for Systems Science and Engineering (JHU CSSE). Service Objects is using its authoritative data resources to dedupe, clean and append this data with over 200 additional data points by US county from sources such as NOAA, WHO, the US Census and others. Further details about this dataset are available here.

New additions to the COVID-19 dataset include 5-year monthly average temperatures for each geographic area, in degrees Fahrenheit, broken down per month. This is based on weather data from NOAA, and while this is not a database of up-to-date weather data, these 5-year averages can serve as useful predictive data. Also included are confirmed cases and deaths per 100,000 people and cases and deaths per square mile. These additions provide researchers even more granularity when analyzing the data.

“These new data points can help provide a better picture of hotspots during this COVID-19 outbreak, and expand normal confirmed case and death statistics to take into account climate, population density and county area size,” said Geoff Grow, CEO of Service Objects. “This is part of our ongoing efforts to assist in identifying trends that could help combat this deadly virus.”

Copies of this dataset are available free of charge at this link and will be updated on a regular basis. For further information or questions regarding this dataset, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

About Service Objects

Founded in 2001, Service Objects is the leading provider of contact validation solutions, validating online transactions in real-time, including contact name, address, phone, email, and device. Using Service Objects’ global validation and location web services, businesses can identify potentially fraudulent contact records, append additional contact information, and process transactions in a more efficient manner. Service Objects has validated over 4 billion contacts, and major brands such as American Express, LendingTree, and Amazon rely on Service Objects for their data validation needs. For more information about Service Objects’ real-time web services, contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Enhanced data provides resources for researchers, data scientists and others fighting pandemic.

SANTA BARBARA, CA, (May 14, 2020) – Service Objects, the leading provider of real-time global contact validation solutions, has announced its commitment to support the explosive growth of delivery services in the wake of the COVID-19 pandemic. With consumers heavily relying on these delivery services for critical items such as prescriptions and food, having accurate address and geocoding information is essential to on-time and precise delivery. To facilitate this, Service Objects is offering free trials and implementation support for its DOTS Address Validation - US and DOTS Address Geocode - US services to the delivery providers and the software partners supporting them.

Delivery services are now on the front lines of this new retail and service environment we operate in. We are proud to offer these providers advanced solutions that enable accurate and on-time delivery.

Geoff Grow, CEO, Service Objects

The delivery services market has seen a 38% level of growth over the past two months, from a base of US $35 billion/year in revenues. This rapid growth has exacerbated points of pain such as delivering to inaccurate addresses and inefficient route mapping. These factors result in the top two complaints from consumers: cold and late.

Service Objects’ Address Validation and Address Geocode services reduce the volume of cold and late deliveries. Our real-time APIs improve accuracy, route mapping and logistics for delivery providers. The result is improved customer service quality, reduced customer support volume, increased delivery productivity, better tips for drivers and more. These tools can be implemented directly into real-time address capture platforms as well as mapping and route planning software via API interfaces.

“The world as we know it is changing rapidly in the wake of COVID-19 and delivery services are on the front lines of this new retail and service environment,” said Geoff Grow, CEO of Service Objects. “We are proud to support the delivery service firms and their software partners with proven solutions that enable accurate and on-time delivery.”

Service Objects’ solutions are backed by expert implementation assistance, industry-leading 24/7/365 technical support and guaranteed 99.999% uptime. For more details on this offer, please contact us.

About Service Objects

Founded in 2001, Service Objects is the leading provider of contact validation solutions, validating online transactions in real-time, including contact name, address, phone, email, and device. Using Service Objects’ global validation and location web services, businesses can identify potentially fraudulent contact records, append additional contact information, and process transactions in a more efficient manner. Service Objects has validated over 4 billion contacts, and major brands such as American Express, LendingTree, and Amazon rely on Service Objects for their data validation needs. For more information about Service Objects’ real-time web services, contact This email address is being protected from spambots. You need JavaScript enabled to view it..

New service provides latitude, longitude and location details for global addresses.

SANTA BARBARA, CA, (April 23, 2020) –Service Objects, the leading provider of real-time global contact validation solutions, is pleased to announce the release of DOTS Address Geocode – International. This new service aggregates numerous datasets from around the world to return the best latitude, longitude and address location details possible for international addresses.

This major new product release now opens up the power of geocoding to businesses of all sizes serving the world market.

Geoff Grow, CEO, Service Objects

Address Geocode – International works with any address worldwide, returning coordinates indicating where this address is located, together with address data ranging from locality data to Census information for US addresses. It is capable of following conventions for each country’s postal system for parsing and storing addresses and returns latitude and longitude results at one of 16 levels of precision based on available data. A few map links, such as a Google map URL, are provided for mapping purposes or to quickly test that the result mapped properly.

This new product integrates with leading business automation platforms via API interfaces, and supports REST, SOAP, GET and POST requests over HTTPS as well as outputs in JSON and XML formats. It also employs a dynamic interface that provides for expanded future capabilities while preserving existing implementations. In addition, Address Geocode – International’s technology improves Service Objects’ existing capabilities for geocoding US and Canadian addresses, including the introduction of property/rooftop level matches for many cases as well as improved location data for rural addresses.

“Geocoding has an increasingly important range of global applications nowadays, including mapping client locations, targeted marketing, government compliance and much more,” said Geoff Grow, CEO of Service Objects. “This major new product release opens up the power of geocoding to businesses of all sizes serving the world market.”

As with all of Service Objects’ data quality products, Address Geocode – International comes bundled with industry-leading 24/7/365 technical support, expert implementation assistance, and guaranteed 99.999% uptime with the industry’s only financially-backed service level agreement. To request a free trial key or demo for Address Geocode – International, please click here.

About Service Objects

Founded in 2001, Service Objects is the leading provider of contact validation solutions, validating online transactions in real-time, including contact name, address, phone, email, and device. Using Service Objects’ global validation and location web services, businesses can identify potentially fraudulent contact records, append additional contact information, and process transactions in a more efficient manner. Service Objects has validated over 4 billion contacts, and major brands such as American Express, LendingTree, and Amazon rely on Service Objects for their data validation needs. For more information about Service Objects’ real-time web services, contact This email address is being protected from spambots. You need JavaScript enabled to view it..