Customer Support

We pride ourselves on customer service and tech support for effective resolutions to your questions, issues and inquiries.

Business Hours
Monday - Friday 7:00am - 5:00pm Pacific Time

A Customer Success Specialist will typically contact you within 15 minutes unless you have an urgent issue that needs immediate attention.

Non-Urgent Issues:

The best way to solve your technical support issue is to contact us electronically by filling out the Request Technical Support form on the right. Please provide us with as much detail as you can.

Urgent Issues:

For issues affecting DOTS Web Services, contact us directly by calling our main line.

  • Phone:
  • Toll Free:
After Hours Support
Non-Urgent After Hours Issues:
Please complete the form and we will respond during the next business day.

Urgent After Hours Issues:
If you are a current DOTS customer with a production key, and have an urgent issue outside our regular business hours, you can reach an on-call Quick Response Team member on our after-hours support line.
  • Call 1.805.963.1700 and follow the prompts for DOTS after hours support.
    A Quick Response Team member will typically contact you within 20 minutes.

Describe Your Issue*
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