Customer Support

We pride ourselves on customer service and tech support for effective resolutions to your questions, issues and inquiries.

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Business Hours

Monday - Friday, 8:00am to 12:00pm, 1:00pm to 5:00pm PT

A Customer Success Specialist will typically contact you within 15 minutes unless you have an urgent issue that needs immediate attention.

Non-Urgent Issues:

The best way to solve your technical support issue is to contact us electronically by filling out the Request Technical Support form on the right. Please provide us with as much detail as you can.

Urgent Issues:

For issues affecting DOTS Web Services, contact us directly by calling our main line.

Phone 1-805-963-1700
Toll Free: 1-800-694-6269

After Hours Support

Non-Urgent After Hours Issues: Please complete the form and we will respond during the next business day.

Urgent After Hours Issues: If you are a current DOTS customer with a production key, and have an urgent issue outside our regular business hours, you can reach an on-call Quick Response Team member on our after-hours support line.

Call 1-805-963-1700 and follow the prompts for DOTS after hours support. A Quick Response Team member will typically contact you within 20 minutes.

Request Support

Tech Support

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Customer Service is our Passion

At Service Objects, providing exceptional customer service and support is part of our culture. Our support team is 100% available 24/7/365 and ready to help you whenever you experience a technical issue with any of our services. We are so proud of our support, we offer the industry’s only financially-backed Service Level Agreement.

Customer Support

We pride ourselves on customer service and tech support for effective resolutions to your questions, issues and inquiries.

Business Hours

Monday - Friday, 8:00am to 12:00pm, 1:00pm to 5:00pm PT

Non-Urgent Issues:

Urgent Issues:

After Hours Support

Request Support

Tech Support

Customer Service is our Passion

99.999%

Server Uptime

5 years in a row

Best-in-Class Customer Service NPS Score

0 seconds

wait time for phone support

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