The failover data center is designed to increase the availability of our web services in the event of a network or routing issue. We employ two primary data centers and one backup data center.Service Objects’ primary data center hostname is: ws.serviceobjects.com and our backup data center hostname is wsbackup.serviceobjects.com.
You can also abstract the actual hostname into a configuration file, in order to simplify the process of changing hostnames in an emergency. Even in the case where your application handles failover logic properly, an easy-to-change hostname would allow your application to bypass a downed data center completely, and process transactions more quickly.
For most clients, simply updating their application to use our backup data center hostname should immediately restore connectivity. Your existing DOTS license key is already permitted to use our backup data center and no further actions should be needed.
In the unlikely event of a significant network failure at both of our primary data centers, we will redirect our DNS record to temporarily point to our backup data center. In this case, no changes are required on your side.For help with your failover configurations, please feel free to contact your Customer Success Specialist at 805.963.1700, or email firstname.lastname@example.org.