Privacy Policy

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Service Objects will not sell, rent, lease or release your personally identifiable information or your Data to others.

Your privacy is important, so Service Objects has created the following Privacy Policy to let you know what information we collect when you visit our web site, why we collect it and how it is used.

WHAT INFORMATION DOES SERVICE OBJECTS COLLECT?

When you use the Service Objects web site or sign up for the Service Offerings, we may collect certain contact information from you, including without limitation: your first and last name, organization name, city, state and postal code, email address, and phone number. When purchasing services, you will be required to provide additional information that may include a credit card number or other banking or payment information.

COOKIES & WEB BEACONS

To improve the navigation experience on our site, we also automatically receive and record information on our server logs from your browser, including the pages you request. Certain information is collected through use of cookies. Cookies are sets of data which are stored by your web browser and which contain data. In as far as your consent is necessary in this respect, this will only take place if you have granted the required consent.

The same applies to web beacons and other standard collection tools. These tools help provide additional functionality to our site and help us analyze use of our web site more accurately. We may also use cookies to help track the level of interest in different features of our site and to compile data that can help us improve our Services. You can choose not to use cookies but then you will not be able to take advantage of certain features of our web site.

HOW IS YOUR CONTACT INFORMATION USED?

Service Objects uses your information and other collected information in a manner that is consistent with this Privacy Policy. If you provide contact information for a certain reason, we may use your contact information in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the contact information you provide to answer your question or resolve your problem. Also, if you provide your contact information in order to obtain access to our services, we will use such information to provide you with access to such services and to monitor your use of such services. Your contact information also may be used to provide you with new product information, monthly newsletters and support services offered on our web site, to notify you of technical updates or changes in our policies, to improve the content and functionality of our web site and services, to help us better understand our users, or to deliver other services.

IS YOUR CONTACT INFORMATION SHARED OR DISCLOSED?

Service Objects is not in the business of selling your information. We consider this personal information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your personally identifiable information with certain third parties with further notice to you, as follows:

as we develop our business, we might sell or buy businesses or assets. In the event of a business sale, corporate merger, reorganization, dissolution or similar event, contact information may be part of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer or successor of those assets may continue to use your information as set forth in this Privacy Policy; and
we may disclose your contact information only if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of our web site or services or the public, or (d) protect against legal liability.

ACCESS

In the event that you have volunteered contact information, you may request access to, correct or amend that information by editing your account profile or by emailing us at privacy@serviceobjects.com.

THE SECURITY OF YOUR CONTACT INFORMATION

We will take reasonable precautions to protect personally identifiable information in our possession from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is, however, 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.

HOW IS YOUR DATA USED?

“Data” means any information that you send to any of our Services. We do not cache copies of any Data you send us as a part of your use of the service, except for batch files that are permanently deleted after 5 days. We do not keep copies of the Data sent to us nor the responses sent to you. We do keep daily usage log for billing purposes, saving only the date that the transaction occurred. We do not release, sell, rent or lease any Data to third parties.

PRODUCT INFORMATION AND SECURITY

“Product Information” means any information utilized by any of our services for validation purposes. Our address products contain publicly available information, maps and information from various information providers. Our phone products contain contact information from the published white and yellow pages of telephone directories and from directory assistance. Our email and contact verification products contain identifying information from public and private sources with secure connectivity to other information providers.

We do not maintain credit card numbers.
We do not maintain date of birth records.
We do not maintain social security numbers.
We do not sell lists of contact information.
We do not keep copies of your Queries or Data nor your responses.
We do not, under any circumstances, co-mingle your Data and our Product Information.
We do not use your Data for data mining purposes.
We protect against the misuse of non-public information.

All our services can be used by companies, political organizations, non-profit organizations, and government agencies through our highly secure socket layer “SSL” AES-256 encryption when providing contact information over the Internet

FORUMS AND COMMENTS

If you use the forum, blog or post comments on our web site, any contact information you submit there can be read, collected, or used by other users and could be used to send you unsolicited messages. Service Objects is not responsible for any contact information you choose to submit in that context or anything arising from such submissions.

LINKS TO OTHER SITES

Our web site may contain links to other web sites that are not owned or controlled by us. Service Objects is not responsible for the privacy policies of such other web sites. We encourage you to be aware when you leave our web site and to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies only to information collected by this web site.

INTERNATIONAL OPERATIONS AND TRANSFERS OUT OF THE EEA AND SWITZERLAND

Service Objects will offer EU and Swiss individuals whose personal information has been transferred to us the opportunity to choose whether the personal information it has received is to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. An individual may opt-out of such uses of their personal information by contacting us at privacy@serviceobjects.com.

Please note that when you visit our site, your data may be sent to the United States and possibly other countries. We store data about our web site visitors on servers located in the United States.

Service Objects employs appropriate mechanisms for cross-border transfers of personal data, as required by applicable local law. Service Objects complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. Service Objects has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

DISPUTES

In compliance with the Privacy Shield Principles, we commit to resolve complaints about Your Privacy and our collection or use of Your Personal Information. Individuals with inquiries or complaints regarding our Privacy Policy, our compliance with the Privacy Shield Principles should first contact us by emailing privacy@serviceobjects.com.

Unless you are in EEA or Switzerland, if you have a dispute with us relating to our data protection practices, please contact us by emailing privacy@serviceobjects.com. If we can’t resolve the dispute through those channels, please see Section 9 of our Master Services Agreement, which describes how disputes will be resolved between us. As described in that section, the American Arbitration Association (http://www.adr.org/) will conduct the dispute resolution proceedings. Please be sure to review our Terms of Service, including Section 9, before you use any of our products and services.

For individuals in the EEA or Switzerland, you have additional rights to make a complaint to a competent data protection authority or commence proceedings in a court of competent jurisdiction in accordance with applicable data protection laws. Service Objects has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the ICDR-AAA Privacy Shield Program, operated by the American Arbitration Association, an alternative dispute resolution provider located in the United States, to address complaints and provide appropriate recourse free of charge to the individual. If You do not receive timely acknowledgment of Your complaint from us, or if we have not resolved Your complaint, please contact or visit http://go.adr.org/privacyshield.html for more information and to file a complaint. The services of the ICDR-AAA Privacy Shield Program are provided at no cost to You.

Service Objects’ liability for personal data of EEA or Swiss individuals that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Service Objects remains responsible and liable under the Privacy Shield Principles if a third-party agent that it engages to processes the personal data on its behalf do so in a manner inconsistent with the Principles, unless Service Objects proves that it is not responsible for the event giving rise to the damage.

Service Objects is subject to the investigatory and enforcement powers of the Federal Trade Commission (“FTC”), or any other U.S. authorized statutory body. The FTC has jurisdiction over Service Objects compliance with the Privacy Shield.

In some circumstances, EEA or Switzerland individuals may invoke binding Privacy Shield arbitration as a last resort if all other forms of dispute resolution have been unsuccessful. See https://www.privacyshield.gov/ for more information about this process. The place of arbitration shall be the United States, and in person participation will not be required. Irrespective of the outcome of arbitration, each party shall bear its own attorneys’ fees. The arbitrator(s) has the authority to impose individual-specific, non-monetary equitable relief necessary to remedy any violation of the Privacy Shield Principles only with respect to the individual. Section C of Annex I to the Privacy Shield Principles contains more details regarding initiating arbitration proceedings and can be reviewed at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

YOUR CONSENT TO THIS PRIVACY POLICY

By accessing or using any of our Service Offerings, you agree to this Privacy Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. Our Terms of Service take precedence over any conflicting Privacy Policy provision. We may change this Privacy Policy by posting a new version of this Privacy Policy on this website which it is your responsibility to review. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personally identifiable information we collect. Your continued use of this website or Service Objects services constitutes your agreement to this Privacy Policy and any updates.

LEGAL DISCLAIMER

Service Objects operates “AS-IS” and “AS-AVAILABLE,” without liability of any kind, as more fully described in the Master Services Agreement.

CONTACTING SERVICE OBJECTS

If you believe that Service Objects has not adhered to this Privacy Policy, please contact us by US Postal Mail at:
Service Objects, Inc.
Attn: Privacy Department
136 West Canon Perdido St, Ste D
Santa Barbara, CA 93101-8207

Or by emailing us at privacy@serviceobjects.com and we will use commercially reasonable efforts to remedy the problem.

CCPA

Service Objects embraces the privacy protections that the California Consumer Privacy Act provides.

GDPR

Service Objects embraces the privacy protections that the General Data Protection Regulation (GDPR) provides.

Last Updated: August 31, 2020