Service Objects – Data Quality Blog

NCOA Live Best Practices

If you want to use our National Change-of-Address web service, DOTS NCOA Live, for contact address validation but are hesitant to dive in due to the complex nature of the service; this article is meant to set your worries aside. This blog will serve as a comprehensive guide...

Aki Stankoski
Application Engineer

May 24, 2018

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Knowing your customers' contact data and geographic location is the first step in being compliant with international data protection laws

New Country Detective Service Helps Improve Accuracy and Compliance

Knowing the geographical location of contact data records is crucial for compliance with the over 100 different Data Protection laws currently in force around the globe. While Europe’s General Data...

Rob Manser
Marketing

May 22, 2018

Lead Validation International ead quality to ensures you are working with the most genuine, accurate and up-to-date data available.

Anatomy of a Service: DOTS Lead Validation International

DOTS Lead Validation International is easily our most robust and valuable service. This service improves the quality of your leads by correcting or eliminating unreliable contact record data while...

Dylan Van Lant
Applications Support Technician

May 17, 2018

Delivering excellent and responsive customer service is a top priority for Service Objects, from assigning a dedicated Customer Success Specialist to proactive monitoring and analysis of every account, the Service Objects team ensures maximum uptime while also providing fast and responsive service.

Service Objects Proves Customer Service Reigns Supreme with NPS Score of 65

Hitting a new all-time high for customer service, Service Objects recently earned a Net Promoter Score (NPS) of 65, placing the company shoulder-to-shoulder with other tech industry leaders. With a score...

Carolyn Healey
Director of Marketing

May 15, 2018

For companies who deal with users in the United Kingdom, this reference guide can help you better understand how addresses in the UK are formatted and what makes an address valid.

Understanding Addresses in the United Kingdom

For companies who deal with users in the United Kingdom, this reference guide can help you better understand how UK addresses are formatted and what makes an address valid. The United Kingdom: Three...

Emanuel Fuentes
Sr. Software Engineer

May 10, 2018

The GDPR is the dawn of a new era in customer relationships, providing new opportunities for business growth and marketing success as companies move away from interruptive marketing towards collaborative – and ultimately more profitable – relationships.

What Role Does Contact Data Quality Play in GDPR Compliance?

If you do business in Europe, you are probably quite familiar by now with the acronym GDPR – the European Union’s General Data Protection Regulation. In May 2018, companies that handle personal...

Geoff Grow
Founder & CEO

May 8, 2018

Integrating your address validation applications should be as painless as possible. A technical consultation can provide insight into the data fields submission and find connections between validated data and the goals and requirements of your business.

DOTS Address Validation 3: Understanding the Tools at Your Disposal

Here at Service Objects, we have a team of engineers standing by to help you get the most out of our data validation services. Our goal is to understand your business needs and use the expert knowledge we...

Aki Stankoski
Application Engineer

May 3, 2018

Instead of focusing on “cleaning dirty customer data,” organizations should focus on the connection between investments in data quality and customer service metrics.

Data Quality and Customer Experience

Once upon a time, customer service and support operations were viewed as the “complaint department” – a back-office function, a necessary evil, and above all a cost center whose role should be...

Carolyn Healey
Director of Marketing

May 1, 2018

Automated address validation comes with many benefits, but variables in data input businesses receive require a responsive, flexible and customized verification solution.

Difficulties in the Trivial: Diving Deeper into the Intricacies of Address Validation

“Can’t you just add that feature today!?” “Can you add a simple update for this!?” “It’s obvious, it really shouldn’t take very long to implement!” Software developers hear...

Jan Rehorik
Sr. Applications Engineer

April 26, 2018

Service Objects joins forces with One Tree Planted, pledging to plant ten trees for each new customer as part of the company’s ongoing commitment to corporate conservation.

Corporate Conservation: Our Pledge to Plant Ten Trees for Each New Customer

Just ahead of Earth Day and Arbor Day, Service Objects has joined forces with One Tree Planted, pledging to plant ten trees for each new customer as part of the company’s ongoing commitment to corporate...