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Our real-time services are the engine that leading businesses use to validate, correct and enhance global contact information.
Our real-time services are the engine that leading businesses use to validate, correct and enhance global contact information.
Industry Expertise. Since 2001, we focus exclusively on global contact and customer data verification while constantly evolving to meet our customers’ needs and support new technologies. Accurate Data. Our data quality team is dedicated to the endless pursuit of genuine, accurate and up-to-date data for our services. Uptime Guarantee. We proudly stand behind our 99.999% uptime guarantee with the industry’s only financially backed Service Level Agreement. Bank Grade Security. Our data centers are protected by five layers of security and constantly monitored and actively managed from a data security and performance perspective. Customer Service Above All. One of our core values is to provide fanatical customer support – 24/7/365.
USPS reports that 6.6 billion pieces of mail are undeliverable as addressed at a cost of over $20B annually. Service Objects can clean, verify and append your address data, saving time and money.
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1 in 4 contact records are bad - costing U.S. businesses over $600B annually. Devote your marketing resources to real prospects, with up to twice the qualification rate with Service Objects lead validation solutions.
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Orders and registrations from fraudulent sources can cost you financial, merchandise and time losses. Service Objects data quality solutions enable your business to detect fraud and stop it in its tracks.
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Your customer and lead data can help you tap valuable business intelligence. Our data solutions help your business mine this information for better and more targeted sales and marketing opportunities.
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Ensure your business is in compliance with regulations covering automated calls, sales tax or addressing standards. Our real-time solutions help your business avoid penalties and fees associated with non-compliance.
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Over 50% of leads collected have fatal errors resulting in wasted time and money. Our data quality solutions ensure the contact data in your marketing automation platform is as genuine, accurate and up-to-date as it can possibly be.
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SANTA BARBARA, CA, (January 19, 2023) – Service Objects, the leading provider of real-time customer data validation solutions, is pleased to announce it achieved a Net Promoter Score (NPS) score of 62 in its 2022 survey, which included nearly 300 respondents. These results continue a tradition of NPS ratings that far exceed averages within its own industry, and across client-facing businesses in general.
This high NPS score reinforces that our customers truly value our knowledgeable product experts, ease of implementation and our commitment to continuously improve our customer data validation products.
Geoff Grow, CEO, Service Objects
NPS is based on a 200-point scale between -100 (all detractors) and +100 (all promoters). Service Objects’ NPS rating of 62 is significantly higher than the overall average score of 48, as well as exceeding the average score of 40 in its own market segment of B2B Software and SaaS. The high score places Service Objects in the company of service leaders such as Apple (61), Google (58), and Zappos (57), and far above industry averages for segments such as retail (33), insurance (34) and banking (46).
Strong positive feedback from its customers has enabled Service Objects to consistently maintain a high NPS ratings for several years. In addition to its service reputation and product reliability, key factors in its success include a formal Customer Success Program, 99.999% server uptime and 24/7/365 technical support.
“One of our Core Values is ‘Customer Service Above All’, which we embedded in our culture since our company was founded in 2001,” notes Geoff Grow, Founder and CEO of Service Objects. “This high NPS score reinforces that our customers truly value our knowledgeable product experts, ease of implementation and our commitment to continuously improve our customer data validation products.”
To learn more about Service Objects’ customer data validation solutions or request a free live demo, please visit our website.
People who live in glass houses … need the right insurance. For USPlate Glass Insurance Company, a highly successful Chicago-area firm that has grown over the past three decades to become the largest monoline glass insurer in the United States, this is their specialty. USPlate provides coverage for glass in commercial buildings as well as residential developments such as condominiums and co-ops, and also reinsures and manages glass coverage for other insurers.
Because their coverage is so location-specific, accurate addressing has tremendous business and legal consequences for their operations. Recently, Service Objects sat down with Bob Fagan, Senior VP of Finance and Accounting at USPlate, to discuss how our products and support serve a critical function for them.
It is not surprising that dealing with sales and use tax rates can get complicated […]
