Posts Tagged ‘ePrivacy’

Marketing Strategies for the New Digital Privacy Era

In a world of big data, information for sale, and people oversharing on social media, this past decade has lulled many marketers into believing in a post-privacy era of virtually unfettered access to consumer and prospect data.

Even consumers themselves share this perception: according to an Accenture survey, 80% of consumers between the ages of 20 and 40 feel that total digital privacy is a thing of the past. But today this Wild West scenario is becoming increasingly regulated, with growing constraints on the acquisition and use of people’s personal data. Directives such as the European Union’s GDPR and ePrivacy regulations, along with other initiatives around the globe, are ushering in a new landscape of privacy protections.

Much has been written about how to comply with these new regulations and avoid penalties, on this blog and elsewhere. But this new environment is also a marketing opportunity for savvy organizations. Here, we examine some specific ways you can position yourself to grow in a changing world of privacy.

Leverage Data Quality With These Five Key Marketing Strategies

Be transparent. In their 2018 State of the Connected Customer survey, Salesforce.com found that 86% of customers would be more likely to trust companies with their information if they explain how it will provide them with a better experience.

Offer value. The Accenture survey mentioned above notes that over 60% of customers feel that getting relevant offers is more important than keeping their online activity private, with nearly half saying that they would not mind companies tracking their buying behavior if this led to more relevant offers.

Give customers what they want. According to European CRM firm SuperOffice, the post-GDPR world represents an opportunity to create segmented customer lists, through techniques such as separate website pop-ups for different areas of interest and content marketing via social media.

Look at the entire customer life cycle. Many firms offer a one-time free incentive, such as a report or webinar, in exchange for contact data and marketing permission. However, this can lead to fraudulent information being offered to get the goodie (we can help with that), or even a real but never-checked “wastebasket” email address. Instead, consider offering a regular stream of high-value information that keeps customers connected with your brand.

Change your perspective. This is perhaps the most important strategy of all: start looking at your customers as partners instead of prospects. Recent regulations are, at their root, a response to interruptive marketing strategies that revolve around bugging the many to sell to the few. Instead, focus on cultivating high-value client relationships with people who want products and services you offer.

More Consumer Privacy Can be a Good Thing

Whether businesses are ready or not, they are increasingly facing a world of marketing to smaller prospect lists of people who choose to hear from them for specific purposes, starting with Europe and spreading elsewhere. But this can be a good thing, and indeed a market opportunity. By changing your selling focus from a numbers game to one of deeper and mutually beneficial customer relationships, you can potentially gain more loyal customers and lower marketing expenses. In the process, this new era of consumer privacy could possibly end up being one of the best things that happen to your business.

Protecting your customers’ privacy and creating a mutually beneficial relationship starts with having the most genuine, accurate and up-to-date data for your contacts.  Download our white paper, Marketing with Bad Contact Data, to learn more about how quickly customer data ages and the impact on your business.

data privacy laws

A New Data Privacy Challenge for Europe – and Beyond

New privacy regulations in Europe have recently become a very hot topic again within the business community. And no, we aren’t talking about the recent GDPR law.

A new privacy initiative, known as the ePrivacy Regulation, deals with electronic communications. Technically a revision to the EU’s existing ePrivacy Directive or “cookie law,” and pending review by the European Union’s member states, it could go into effect as early as this year. And according the New York Times, it is facing strong opposition from many technology giants including Google, Facebook, Microsoft and others.

Data privacy meets the app generation

Among other things, the new ePrivacy Regulation requires explicit permission from consumers for applications to use tracking codes or collect data about their private communications, particularly through messaging services such as Skype, iMessage, games and dating apps.  Companies will have to disclose up front how they plan to use this personal data, and perhaps more importantly, must offer the same access to services whether permission is granted or not.

Ironically this new law will also remove the previous directive’s need for the incessant “cookie notices” consumers now receive, by using browser tracking settings, while tightening the use of private data. This will be a mixed blessing for online services, because a simple default browser setting can now lock out the use of tracking cookies that many consumers routinely approved under the old pop-up notices. As part of its opposition to these new rules, trade groups are painting a picture of slashed revenues, fewer free services and curbs on innovation for trends such as the Internet of Things (IoT).

A longstanding saying about online services is that “when something is free, you are the product,” and this new initiative is one of the more visible efforts for consumers to push back and take control of the use of their information. And Europe isn’t alone in this kind of initiative – for example, the new California Consumer Privacy Act, slated for the late 2018 ballot, will also require companies to provide clear opt-out instructions for consumers who do not wish their data to be shared or sold.

The future: more than just European privacy laws

So what does this mean for you and your business? No one can precisely foretell the future of these regulations and others, but the trend over time is clear: consumer privacy legislation will continue to get tighter and tighter. And the days of unfettered access to the personal data of your customers and prospects are increasingly coming to an end. This means that data quality standards will continue to loom larger than ever for businesses, ranging from stricter process controls to maintaining accurate consumer contact information.

We frankly have always seen this trend as an opportunity. As with GDPR, regulations such as these have sprung from past excesses the lie at the intersection of interruptive marketing, big data and the loss of consumer privacy. Consumers are tired of endless spam and corporations knowing their every move, and legislators are responding. But more important, we believe these moves will ultimately lead businesses to offer more value and authenticity to their customers in return for a marketing relationship.