Service Objects Guarantees 99.999% Server Uptime for Clients

Industry-leading uptime guarantee offers financially-backed service level agreement (SLA) to ensure performance.

SANTA BARBARA, CA (May 07, 2019) –  Service Objects, the leading provider of real-time global contact validation solutions, has become one of the first data quality vendors to offer a guaranteed level of uptime for its clients, supported by one of the industry’s only financially-backed service level agreements (SLA).

Our uptime guarantee and SLA offer an additional level of confidence that you can depend on Service Objects’ products in your most crucial applications.

Geoff Grow, CEO, Service Objects

This unique guarantee provides financial compensation to customers who experience less than 99.999% uptime in the course of a single month – a standard representing less than 30 seconds of outage for the entire month. Service Objects can offer this guarantee thanks to industry-leading practices including manned data centers, secure physical access, environmental controls, and even a complete separate failover server to allow uninterrupted access to its services.

Network excellence, which stands for seamless data integration, accuracy, security and reliability, has always stood as one of the Company’s core values. This recent uptime guarantee is part of the company's ongoing commitment to stand behind their internal processes, network, dedicated support, and the quality of their service offerings.

“Clients often use our products in mission-critical, real-time applications environments where dependability and uptime are essential,” said Geoff Grow, Chief Executive Officer, Service Objects. “Our goal of zero downtime is supported by an exceptionally strong infrastructure. This uptime guarantee and SLA offer an additional level of confidence so you can depend on Service Objects’ products for your most crucial applications.”

To learn more about Service Objects’ 99.999% uptime guarantee, together with details about its service level agreement, visit https://www.serviceobjects.com/support/service-level-agreement.

About Service Objects

Founded in 2001, Service Objects is the leading provider of contact validation solutions, validating online transactions in real-time, including contact name, address, phone, email and device. Using Service Objects’ global validation and location web services, businesses can identify potentially fraudulent contact records, append additional contact information, and process transactions in a more efficient manner. Service Objects has validated over 3 billion contacts, and major brands such as American Express, LendingTree, and Amazon rely on Service Objects for their data validation needs. For more information about Service Objects’ real-time web services, contact This email address is being protected from spambots. You need JavaScript enabled to view it.