Service Objects, the leading provider of real-time contact validation solutions, today announced it has once again earned a high-ranking Net Promoter Score (NPS) after surveying its customer base. This year, Service Objects received a score of 64, eight times higher than the industry average.
Service Objects is dedicated to delivering on our commitment to provide aweSOme customer service, and we instill this belief into every customer touch point.
Geoff Grow, Founder and CEO of Service Objects.
NPS measures customer satisfaction based on a 200-point scale ranging between -100 and +100, with scores over 50 considered "best in class". Service Objects has maintained its outstanding rating for the past five years because of its continued commitment to 24x7 support, 99.999% server uptime, experience in validating over 3 billion contact records and in-depth knowledge of the contact validation industry.
Service Objects continually measures its NPS score to gain a better understanding of the current level of satisfaction amongst its client base. With a 2018 NPS score of 64, the company marks five consecutive years of achieving a score higher than the technology industry's average of 7.52. This latest NPS ranking once again places Service Objects in the top tier of the technology industry, above other well-known companies including Intel (52), IBM Software (51) and Cisco (38).
"Service Objects is dedicated to delivering on our commitment to provide aweSOme customer service, and we instill this belief into every customer touch point," said Geoff Grow, Founder and CEO of Service Objects. "It is rewarding to see our dedication pay off and to achieve a five-year streak of NPS scores that place us amongst the best in the industry."
Founded in 2001, Service Objects is the leading provider of contact validation solutions, validating online transactions in real-time, including contact name, address, phone, email, and device. Using Service Objects’ global validation and location web services, businesses can identify potentially fraudulent contact records, append additional contact information, and process transactions in a more efficient manner. Service Objects has validated over 5 billion contacts, and major brands such as American Express, Microsoft, and Amazon rely on Service Objects for their data validation needs. For more information about Service Objects’ real-time web services, contact firstname.lastname@example.org.