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Phone Insight blog
As part of our suite of data validation products here at Service Objects, we offer three main phone services: Geophone Plus (reverse lookup), Phone Exchange, and Phone Append. Depending on...
Weather map of the US with January 2019 Polar Vortex temperatures
With large parts of the US dealing with the #PolarVortex, the focus is rightly on keeping people safe and critical systems continuing to operate. The impacts are already far-ranging, from...
When that data is incomplete, poorly defined, or wrong, there are immediate consequences: angry customers, wasted time, and difficult execution of strategy. Employing data quality best practices presents a terrific opportunity to improve business performance.
Perhaps Thomas Redman’s most important recent article is “Seizing Opportunity in Data Quality.”  Sloan Management Review published it in November 2017, and it appears below.  Here he expands on the “unmeasured”...
Study after study has shown that investing in employee experience impacts the customer experience and can generate a high ROI for the company.
Engaged employees lead to happy customers. There is an undeniable link between employee experience and customer experience. Companies that lead in customer experience have 60% more engaged employees, and study...
A Daisy Chain of Hidden Customer Data Factories
I published the provocatively-titled article, “Bad Data Costs the United States $3 Trillion per Year” in September, 2016 at Harvard Business Review. It is of special importance to those who...
Improving Customer Satisfaction Through Data Quality
“Online retailers of all sizes are constantly under attack by sophisticated fraudsters. In fact, credit card fraud costs US online retailers an estimated $3.9 billion each year.” – Geoff Grow, Founder...
To Be Customer-Centric, You Have To Be Data-Centric
In today’s fast-paced world, customers have become more demanding than ever before. Customer-centric organizations need to build their models after critically analyzing their customers, and this requires them to be...
The Difference Between Customer Experience And User Experience
There are a lot of buzzwords thrown around in the customer sphere, but two of the big ones relate to experiences—customer and user. Although CX and UX are different and...
The Talent Gap In Data Analytics
According to a recent blog by Villanova University, the amount of data generated annually has grown tremendously over the last two decades due to increased web connectivity, as well as...

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