Archives for Service Objects

Weather map of the US with January 2019 Polar Vortex temperatures

Polar Vortex 2019 – We Have Our Customers Covered

With large parts of the US dealing with the #PolarVortex, the focus is rightly on keeping people safe and critical systems continuing to operate. The impacts are already ...
Read More

When that data is incomplete, poorly defined, or wrong, there are immediate consequences: angry customers, wasted time, and difficult execution of strategy. Employing data quality best practices presents a terrific opportunity to improve business performance.

The Unmeasured Costs of Bad Customer and Prospect Data

Perhaps Thomas Redman’s most important recent article is “Seizing Opportunity in Data Quality.”  Sloan Management Review published it in November 2017, and it appears below.  Here he expands on ...
Read More

Study after study has shown that investing in employee experience impacts the customer experience and can generate a high ROI for the company.

The Un-Ignorable Link Between Employee Experience And Customer Experience

Engaged employees lead to happy customers. There is an undeniable link between employee experience and customer experience. Companies that lead in customer experience have 60% more engaged employees, ...
Read More

A Daisy Chain of Hidden Customer Data Factories

A Daisy Chain of Hidden Customer Data Factories

I published the provocatively-titled article, “Bad Data Costs the United States $3 Trillion per Year” in September, 2016 at Harvard Business Review. It is of special importance to ...
Read More

Improving Customer Satisfaction Through Data Quality

Improving Customer Satisfaction Through Data Quality

“Online retailers of all sizes are constantly under attack by sophisticated fraudsters. In fact, credit card fraud costs US online retailers an estimated $3.9 billion each year.” - Geoff ...
Read More

To Be Customer-Centric, You Have To Be Data-Centric

To Be Customer-Centric, You Have To Be Data-Centric

In today’s fast-paced world, customers have become more demanding than ever before. Customer-centric organizations need to build their models after critically analyzing their customers, and this requires them ...
Read More

The Difference Between Customer Experience And User Experience

The Difference Between Customer Experience And User Experience

There are a lot of buzzwords thrown around in the customer sphere, but two of the big ones relate to experiences—customer and user. Although CX and UX are ...
Read More

The Talent Gap In Data Analytics

The Talent Gap In Data Analytics

According to a recent blog by Villanova University, the amount of data generated annually has grown tremendously over the last two decades due to increased web connectivity, as ...
Read More

What Can We Do? Service Objects Responds to Hurricane Harvey

What Can We Do? Service Objects Responds to Hurricane Harvey

The Service Objects’ team watched the steady stream of images from Hurricane Harvey and its aftermath and we wanted to know, ‘What can we do to help?’  We ...
Read More

New resources, straight to your inbox

Get updates on the latest industry trends, tips, and news.