Whenever I am in the process of making a new purchase, I do quite a bit of research before I buy. There are many reasons I do the research. I like to know all the technical details and features; satisfy my desire to be as frugal as possible; ensure my money is well spent; and know that I get the best product available at the best price. I know that many other consumers and businesses share the desire to maximize the value of their investment.
We all want to have confidence that we will benefit from our purchases. This is especially true for businesses that are considering purchasing data validation solutions. Throwing some money at cheap solutions or tools can save a business up front, but the direct and indirect costs will grow on an exponential basis when the inferior solution doesn’t work as intended, breaks down, can’t be fixed for a long while, or is unexpectedly unavailable.
Since 2001, Service Objects has prided ourselves on having the best solutions available that provide a full suite of features and benefits. We make sure that we protect your investment in data validation. Below are just some of the reasons why we have the best service available.
Top notch availability
We stand by our commitment to have our services available whenever they are needed. That’s why we have implemented the industry’s only financially backed Service Level Agreement. That means that we promise to have our services provide an uptime of 99.999% availability. We measure this percentage of availability on a monthly basis. Achieving 99.999% uptime over a month means that our services won’t be down for more than 30 seconds. We implement failovers, backups and many other things to help ensure that we meet this uptime availability. If we do not, then our customers are eligible to receive service credit based on the unavailability provided.
Fanatic customer support
Customer support excellence is one our core values. We have a capable and eager team of people whose goal is to provide the best support available. Whether it’s a question about your account, maximizing the value of the results from our APIs, or any other customer service issues, we are standing by to help in any way that we can.
24/7 Emergency support
We understand that when your business is experiencing technical issues it can impact your customers. So along with our traditional support, we also offer after hours support options for any issues that may occur during non-traditional office hours. No matter what time it is, we’ll assist with whatever issue you are encountering. Simply call our office line and follow the prompts to the access the emergency support line.
One of the things that we pride ourselves on is the ability to be flexible with the solutions that we provide. On many occasions, we have implemented product improvements that have arisen when customers tell us what new features they are looking for. Service Objects prides ourselves on being flexible enough to pivot to the needs that our customers have. If you have some custom need, just ask! We’d be happy to look into the feasibility of your request.