Posts Tagged ‘Customer Support’

WISMO – Where Is My Order?

WISMO – Where Is My Order?

If you are in retail or order fulfillment, there is a buzz phrase you will probably be hearing a lot this holiday selling season: WISMO, an acronym for ...
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Who Put the BOPIS In Online Retail?

Who Put the BOPIS In Online Retail?

Are you familiar with the acronym BOPIS? If you are involved in brick-and-mortar retail nowadays, you probably either are, or will be very soon. BOPIS stands for Buy ...
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Three Levels of Support

Three Levels of Support

Our team is dedicated to providing the highest level of support for getting you up and running with our APIs as easily as possible. These levels of support ...
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Being Prepared

Being Prepared

The recent outbreak of the COVID-19 coronavirus has dominated the news lately, and it has quickly had a major and disruptive impact on life and business around the ...
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The Importance of Multi-Channel Support

The Importance of Multi-Channel Support

Not that many years ago, customer support meant one thing for most people: picking up the phone and contacting a call center. Times have changed a great deal ...
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Weather map of the US with January 2019 Polar Vortex temperatures

Polar Vortex 2019 – We Have Our Customers Covered

With large parts of the US dealing with the #PolarVortex, the focus is rightly on keeping people safe and critical systems continuing to operate. The impacts are already ...
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Black Friday Neon Sign

Exceptional Customer Service Knows No Holiday

The four-day Thanksgiving weekend is traditionally the start of the holiday shopping season, with Black Friday sales bolstering bottom lines and consumer spirits. Retailers, online and off, are ...
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Live Chat Means Real People at Service Objects

Live Chat Means Real People at Service Objects

Have you noticed that more of us are talking with inanimate objects lately? When we ask Siri for directions on our smartphone, command Alexa to order more toilet ...
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Delivering excellent and responsive customer service is a top priority for Service Objects, from assigning a dedicated Customer Success Specialist to proactive monitoring and analysis of every account, the Service Objects team ensures maximum uptime while also providing fast and responsive service.

Service Objects Proves Customer Service Reigns Supreme with NPS Score of 65

Hitting a new all-time high for customer service, Service Objects recently earned a Net Promoter Score (NPS) of 65, placing the company shoulder-to-shoulder with other tech industry leaders ...
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