The recent outbreak of the COVID-19 coronavirus has dominated the news lately, and it has quickly had a major and disruptive impact on life and business around the world. As this illness has spread, cities...
Not that many years ago, customer support meant one thing for most people: picking up the phone and contacting a call center. Times have changed a great deal since then. In this article, we will take a...
With large parts of the US dealing with the #PolarVortex, the focus is rightly on keeping people safe and critical systems continuing to operate. The impacts are already far-ranging, from colleges and...
The four-day Thanksgiving weekend is traditionally the start of the holiday shopping season, with Black Friday sales bolstering bottom lines and consumer spirits. Retailers, online and off, are expected to...
Have you noticed that more of us are talking with inanimate objects lately?When we ask Siri for directions on our smartphone, command Alexa to order more toilet paper, or tell Google Home to play Ed...
Hitting a new all-time high for customer service, Service Objects recently earned a Net Promoter Score (NPS) of 65, placing the company shoulder-to-shoulder with other tech industry leaders. With a score...
Once upon a time, customer service and support operations were viewed as the “complaint department” – a back-office function, a necessary evil, and above all a cost center whose role should be...
Engaged employees lead to happy customers. There is an undeniable link between employee experience and customer experience. Companies that lead in customer experience have 60% more engaged employees, and...
You know what it is like when that new phone doesn’t get a dial tone, or your router isn’t getting an internet signal. In much the same way, connectivity issues are an annoying but common part of...
Every year, February 14th is a time when our thoughts turn to things like true love, flowers, chocolates … and data quality.In fact, there is more in common between these things than you might think....
Many developers come to Service Objects because they recognize their company has a need for a data quality solution. Maybe you were tasked by a manager to help find a solution, perhaps someone in Marketing...
Whenever I am in the process of making a new purchase, I do quite a bit of research before I buy. There are many reasons I do the research. I like to know all the technical details and features; satisfy my...
In today’s fast-paced world, customers have become more demanding than ever before. Customer-centric organizations need to build their models after critically analyzing their customers, and this requires...
There are a lot of buzzwords thrown around in the customer sphere, but two of the big ones relate to experiences—customer and user. Although CX and UX are different and unique, they must work...
At Service Objects, we are fully committed to our customers’ success, which is a main factor in why over 90% of our business is from repeat customers. And with over 16 years of experience in contact...
Thanksgiving in the United States is about much more than taking a couple of days off from work, eating too much turkey, or starting your holiday shopping. This holiday has always had a higher purpose: to...
Service Objects is committed to constantly improving the experience our clients and prospective clients have with our data quality solutions. This desire to ensure a great experience has led us to revamp...
So many reports focus on spitting out data that they often overlook the importance of being able to quickly digest the information and present a clear action plan. At Service Objects, we want you spending...
Service Objects has worked hard to make testing our APIs as simple as possible, and this in-depth guide to getting started will have you prepped for whenever you are ready. To get the ball rolling, simply...
Every week, I’m asked, “What is changing in customer service?” The expected answer is that I’ll talk about all the new ways customer service and support is conducted – and I do. There’s...
Service Objects, Inc. is fanatical about customer support, we love working with clients and prospects to build the kind of APIs that they want and need. Some of our best ideas come from listening to our...
Developing user-friendly software and an amazing user experience requires listening to users. As a software developer, we rely on user feedback to continuously improve our data validation APIs. As a user,...
List processing is one of the many options Service Objects offers for validating your data. This option is ideal for validating large sets of existing data when you'd rather not set up an API call or would...
For businesses engaged in commerce, it is a real challenge to stay on top of ever changing sales and use tax rates. One minor tax rate change can have a direct impact on your customers, costing your...
You’ve found Service Objects, you’ve read about our services so now you want to test drive. Well, there are several ways to do just that and as I go through the options you will also get a pretty good...
For many years, we've provided a Service Level Agreement with 99.995% availability guaranteed. This equates to less than 26 minutes of downtime annually, or less than 2 minutes and 11 seconds monthly....
A macro-scale cyclone referred to as a Nor'easter is forecasted to develop along the East Coast starting tonight and estimated to continue throughout Tuesday. In addition to typical storm preparations,...
We live in an age where an overabundance of information and resources are just a few clicks away. Even physical goods can be delivered to your front door the very same day you order. People want and...
Service Objects runs an agile Engineering team that likes to be ready to run with a great new idea at any given moment. We view it as one of the cornerstones of our fanatical customer service plan.As...
Ruby on Rails (or more colloquially, “Rails”) is a server-side web application framework that provides its users a powerful arsenal to create web pages, web services and database structures. Rails...
Cloud computing entails a paradigm shift from in-house processing and storage of data to a model where data travels over the Internet to and from one or more externally located and managed data centers....
Why focus on customer success? Retaining customers, maintaining customer loyalty, and getting new customers requires a holistic approach that goes beyond the basics of providing service, ensuring...
Before you buy a product or service from a company – particularly one you may need customer support from – be sure to do some research and find out their Net Promoter Score (NPS). NPS is a metric that...
Customer service chat is popular with companies and customers alike. It's easy, it's quick, and it works well on mobile devices. But easy and popular doesn't always equal good. Read this chat with customer...
Service quality is one of the most misused concepts in business. You can’t see it or smell it. It is hard to quantify except in hindsight, even though there are real live academic journals about it. If...
It’s important to remember that REST is an architectural style and that it does not have an official standard. As such, the question on how to call a REStful web service will often arise. If the service...
As Hurricane Joaquin works its way toward the United States’ East Coast, Service Objects has made every effort to ensure its services will remain available and performance will not be affected.Our...
Many people dread the prospect of calling customer support. For starters, there could be an annoying auto-attendant feature to deal with before reaching a live agent. After pressing 1 for English,...
