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Three Levels of Support

Our team is dedicated to providing the highest level of support for getting you up and running with our APIs as easily as possible. These levels of support can be broken down into three tiers. The first...

Aki Stankoski, Application Engineer
Aki Stankoski
Application Engineer
August 27, 2020

Being Prepared

The recent outbreak of the COVID-19 coronavirus has dominated the news lately, and it has quickly had a major and disruptive impact on life and business around the world. As this illness has spread, cities...

Rob Manser, Sr. Digital Marketing Manager
Rob Manser
Sr. Digital Marketing Manager
March 10, 2020

The Importance of Multi-Channel Support

Not that many years ago, customer support meant one thing for most people: picking up the phone and contacting a call center. Times have changed a great deal since then. In this article, we will take a...

Carolyn Healey, Director of Marketing
Carolyn Healey
Director of Marketing
July 2, 2019
Black Friday Neon Sign

Exceptional Customer Service Knows No Holiday

The four-day Thanksgiving weekend is traditionally the start of the holiday shopping season, with Black Friday sales bolstering bottom lines and consumer spirits. Retailers, online and off, are expected to...

Rob Manser, Sr. Digital Marketing Manager
Rob Manser
Sr. Digital Marketing Manager
November 20, 2018

Live Chat Means Real People at Service Objects

Have you noticed that more of us are talking with inanimate objects lately?When we ask Siri for directions on our smartphone, command Alexa to order more toilet paper, or tell Google Home to play Ed...

Carolyn Healey, Director of Marketing
Carolyn Healey
Director of Marketing
June 12, 2018
Instead of focusing on “cleaning dirty customer data,” organizations should focus on the connection between investments in data quality and customer service metrics.

Data Quality and Customer Experience

Once upon a time, customer service and support operations were viewed as the “complaint department” – a back-office function, a necessary evil, and above all a cost center whose role should be...

Carolyn Healey, Director of Marketing
Carolyn Healey
Director of Marketing
May 1, 2018

Troubleshooting API Connection Issues

You know what it is like when that new phone doesn’t get a dial tone, or your router isn’t getting an internet signal. In much the same way, connectivity issues are an annoying but common part of...

Dylan Van Lant, Application Support Technician
Dylan Van Lant
Application Support Technician
March 15, 2018

Why Our Customers Love Data Quality

Every year, February 14th is a time when our thoughts turn to things like true love, flowers, chocolates … and data quality.In fact, there is more in common between these things than you might think....

Carolyn Healey, Director of Marketing
Carolyn Healey
Director of Marketing
February 13, 2018

Protecting Your Investment in Data Validation

Whenever I am in the process of making a new purchase, I do quite a bit of research before I buy. There are many reasons I do the research. I like to know all the technical details and features; satisfy my...

Dylan Van Lant, Application Support Technician
Dylan Van Lant
Application Support Technician
January 25, 2018

Three Things I am Thankful for This Thanksgiving

Thanksgiving in the United States is about much more than taking a couple of days off from work, eating too much turkey, or starting your holiday shopping. This holiday has always had a higher purpose: to...

Geoff Grow, Founder & CEO
Geoff Grow
Founder & CEO
November 21, 2017
No image, text reads Service Objects Tutorials

Introducing Service Objects New Open API

Service Objects is committed to constantly improving the experience our clients and prospective clients have with our data quality solutions. This desire to ensure a great experience has led us to revamp...

Dylan Van Lant, Application Support Technician
Dylan Van Lant
Application Support Technician
September 28, 2017

What’s Your Data Story?

So many reports focus on spitting out data that they often overlook the importance of being able to quickly digest the information and present a clear action plan. At Service Objects, we want you spending...

Jan Rehorik, Sr. Software Engineer
Jan Rehorik
Sr. Software Engineer
September 21, 2017

Getting Started with Service Objects

Service Objects has worked hard to make testing our APIs as simple as possible, and this in-depth guide to getting started will have you prepped for whenever you are ready. To get the ball rolling, simply...

Aki Stankoski, Application Engineer
Aki Stankoski
Application Engineer
August 24, 2017

What Has Changed in Customer Service?

Every week, I’m asked, “What is changing in customer service?” The expected answer is that I’ll talk about all the new ways customer service and support is conducted – and I do. There’s...

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Service Objects
August 1, 2017

Lead Validation and Identifying Nonprofit Organizations

Service Objects, Inc. is fanatical about customer support, we love working with clients and prospects to build the kind of APIs that they want and need.  Some of our best ideas come from listening to our...

Jonas Shaefer, Director of Engineering
Jonas Shaefer
Director of Engineering
July 27, 2017

Best Practices for List Processing

List processing is one of the many options Service Objects offers for validating your data. This option is ideal for validating large sets of existing data when you'd rather not set up an API call or would...

Dylan Van Lant, Application Support Technician
Dylan Van Lant
Application Support Technician
June 1, 2017
Service Objects integrations can help improve your contact data quality, help with data validation, and enhance your business operations.

Taking Service Objects for a Test Drive

You’ve found Service Objects, you’ve read about our services so now you want to test drive. Well, there are several ways to do just that and as I go through the options you will also get a pretty good...

Jan Rehorik, Sr. Software Engineer
Jan Rehorik
Sr. Software Engineer
April 27, 2017

We’ve Raised the Bar to a 99.999% Uptime Guarantee

For many years, we've provided a Service Level Agreement with 99.995% availability guaranteed. This equates to less than 26 minutes of downtime annually, or less than 2 minutes and 11 seconds monthly....

Travis Quine, Sr. Network Engineer
Travis Quine
Sr. Network Engineer
March 21, 2017

We Won’t Let Storm Stella Affect Your Data Quality

A macro-scale cyclone referred to as a Nor'easter is forecasted to develop along the East Coast starting tonight and estimated to continue throughout Tuesday. In addition to typical storm preparations,...

Caroline Wedderburn, Customer Care Analyst
Caroline Wedderburn
Customer Care Analyst
March 13, 2017

Tech Support in the Age of Instant Gratification

We live in an age where an overabundance of information and resources are just a few clicks away. Even physical goods can be delivered to your front door the very same day you order.  People want and...

Dylan Van Lant, Application Support Technician
Dylan Van Lant
Application Support Technician
February 23, 2017
No image, text reads Service Objects Tutorials

Ruby on Rails Integration Tutorial

Ruby on Rails (or more colloquially, “Rails”) is a server-side web application framework that provides its users a powerful arsenal to create web pages, web services and database structures. Rails...

Dylan Van Lant, Application Support Technician
Dylan Van Lant
Application Support Technician
January 24, 2017

Five Elements of a Customer Success Program

Why focus on customer success? Retaining customers, maintaining customer loyalty, and getting new customers requires a holistic approach that goes beyond the basics of providing service, ensuring...

Carolyn Healey, Director of Marketing
Carolyn Healey
Director of Marketing
August 9, 2016

Service as a Differentiator

Service quality is one of the most misused concepts in business. You can’t see it or smell it. It is hard to quantify except in hindsight, even though there are real live academic journals about it. If...

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Service Objects
June 22, 2016

Natural Disasters – Service Objects Is Ready!

As Hurricane Joaquin works its way toward the United States’ East Coast, Service Objects has made every effort to ensure its services will remain available and performance will not be affected.Our...

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Service Objects
October 2, 2015

Using Data to Improve Customer Support

Many people dread the prospect of calling customer support. For starters, there could be an annoying auto-attendant feature to deal with before reaching a live agent. After pressing 1 for English,...

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Chris Morales
May 6, 2015