According to recent data, 20% of customer addresses contain critical errors. Among many other things, these errors can result in late or undeliverable shipments, customer service issues and reputation damage...
Nearly every company claims to offer great customer service. At Service Objects, we take it a big step further, benchmarking our performance every year against the industry-standard net promoter score...
Business is always changing; unfortunately, fraudsters are constantly adapting to keep up. A perfect example of this is a new trend that has cost customers and taxpayers hundreds of billions...
There is often a natural tension between a company’s marketing and sales departments. While they both support a company’s revenue goals, a sales team’s personal paychecks are often directly affected...
Any time a new source of public funds emerges, fraudsters are soon to follow. Especially in cases where organizations try, with the best of intentions, to get money into the...
A recent news story describes what appears to be a major failure of due diligence – the kind that can rock shareholder confidence, impact a company’s brand reputation, and devastate...
According to the late motivational author Dale Carnegie, “Names are the sweetest and most important sound in any language.” And if you run a business, this is even more true...
Street names are more than just a way to identify the location of a business or residence – they can be functional (such as 74th Street predictably following 73rd Street),...
