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Service as a Differentiator

Service quality is one of the most misused concepts in business. You can’t see it or smell it. It is hard to quantify except in hindsight, even though there are real live academic journals about it. If...

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Service Objects
June 22, 2016

The History of the @ Sign

The at sign, or @ as we all know it, is commonly used in email addresses and Twitter handles. Formally called an asperand symbol, the @ sign has become nearly ubiquitous in electronic communications today....

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Service Objects
April 1, 2015

Popular Myths about Big Data

Everyone's talking about big data and data quality services. The hubbub isn't likely to shrink any time soon because big data is only getting bigger and becoming increasingly important to rein in and...

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Service Objects
March 25, 2015

Origins of Contact Data

You have a database filled with contact information. Great! However, before you launch that next direct mail campaign, you may want to do some preliminary contact verification. Depending on where your data...

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Service Objects
March 9, 2015

5 Trending Data Buzzwords

Here at Service Objects, we love data almost as much as we love our dogs. Few things make us happier than exploring or talking about data. Turns out, we're not the only ones obsessed with data. Check out...

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Service Objects
February 18, 2015

Data Quality, Not Just For Scientists

Scientists and analysts know the importance of data quality. In fact, they attend workshops focused on just that such as the recent Data Infrastructure: The Importance of Quality and Integrity workshop...

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Service Objects
February 10, 2015

24 Hours to Improving Your CRM

So you've invested in a customer relationship management (CRM) software and implemented its use across your business organization. Like any investment, a CRM deployment takes time to yield a positive...

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Service Objects
February 4, 2015

5 Data Quality Experts to Follow in 2015 

Is 2015 the year of data quality? It could be! Companies are beginning to recognize the benefits of data quality: improved customer service, better quality leads, improved deliverability, reduced costs,...

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Service Objects
January 20, 2015

Why Does a VoIP Line Show My Old Address?

The good old days: You'd move, get a new phone number, and your utility records would show your correct address. Though it wasn't necessarily ideal, address accuracy pretty much took care of itself. Today,...

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Service Objects
January 6, 2015

Name Validation and the Colorado Rockies

Have you ever misspelled a customer’s name? If so, then you know that the backtracking you need to do in order to remedy the problem can take some time and effort. Misspelling customers’ names,...

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Service Objects
December 9, 2014

3 Telltale Signs an Online Order is Fraudulent

Online fraud affects businesses of all sizes. According to The Nilson Report, in 2012, payment card issuers, merchants, and their acquiring banks lost over $11 billion to fraud. Whether you've already...

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Service Objects
December 3, 2014

Why Your CRM is Ineffective

Ever wonder why your CRM isn't as effective as you had hoped it would be? Here's the reason: Bad data! According to a recent article published on Health IT Analytics, the following takes place about every...

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Service Objects
November 4, 2014

What is CASS-Certification?

Have you ever sent a letter without a stamp or with spelling mistakes or typos in the address? You know what happens: the letter comes back to you, resulting in a delivery delay or it never arrives to its...

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Service Objects
October 21, 2014

Who’s Your CDQO (Chief Data Quality Officer)?

Your company likely has a CEO, COO, and CFO. It might even have a CRO and a CISO, but does it have a CDQO (Chief Data Quality Officer)? Just as executive, operational, financial, risk management,...

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Service Objects
October 1, 2014

Time to Size Up Your Shipping Carrier Options

With several shipping companies to choose from and each one offering a wide range of services, it can be difficult to determine which one offers the best compromise between service quality and...

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Service Objects
September 3, 2014

The Origins of ZIP+4 for Address Validation

Updated from original post Why 5-Digit ZIP Codes Don't Work, published 09/29/10 According to the 2014 audit report from the United States Postal Service's Office of Inspector General, approximately 40...

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Service Objects
August 27, 2014

Introducing: The Data Trifecta

Data quality, or lack thereof, impacts businesses in many ways. Poor data quality, for example, wastes time, paper, and money. Poor data quality can also mean shipping delays, canceled orders, and...

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Service Objects
August 14, 2014

4 Benefits to Customer Outreach Through SMS

As a consumer, what do you consider to be the easiest, fastest, and most convenient way to have a message delivered to you? Postal mail is slow and costly; phone calls can be quick and simple, but are not...

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Service Objects
July 22, 2014

When & How to Best Use Batch Cleanup

Updated from original post The Business of Batches, published 04/02/09 We are often asked, “What is the difference between integrating an API versus running a batch?” Running a batch through one of...

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Service Objects
June 20, 2014

Ensuring Insurance Covers the Proper Property

Location, location, location. Those are often claimed to be the three most important words in real estate. Since new homeowners need to properly insure their new investment, location, location, location...

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Service Objects
June 2, 2014

Solving the Case of the Undeliverable Address

As I recently experienced, a valid address is not always an accurate address. Businesses rely on valid addresses to ensure deliverable mail, save costs associated with returned mail, and reduce paper...

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Service Objects
April 14, 2014

Connecting the DOTS: It Starts With a Name

New video series Connecting the DOTS featuring Jim Harris of Obsessive-Compulsive-Data-Quality explores name validation and it's important role in ensuring data quality excellence within your organization....

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Service Objects
March 31, 2014

What’s in a (First & Last) Name?

Little known fact: William Shakespeare was an accomplished data quality expert before he hit it big as a playwright. In fact, data quality was an underlying theme of many of his plays. Name validation,...

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Service Objects
March 18, 2014
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Pro-tip: Use the Service Path

Updated from November, 2010.One of the most important tools in my utility belt for troubleshooting, referencing, and integration is the “service path."The service path is basically a URL that takes you...

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Service Objects
October 17, 2013

Two APIs To Make Online Business Less Taxing

eCommerce has redefined the B2B and B2C retail worlds; anyone with a budget and a vision can launch an online store front… That said, there are many unseen backend APIs, calculations and utilities that...

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Service Objects
August 30, 2013
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Top Three Most Common Customer Service Questions

Taking care of our customers is the highest priority of the Service Objects customer care team. We know that customers are busier than ever, and want to find answers to their customer service-related...

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Service Objects
July 30, 2013

The Fight for Data Integrity

The importance of data quality to companies cannot be denied; but how many know how to identify high quality data from poor data? Even if companies identify a data integrity issue, do they understand the...

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Service Objects
July 10, 2013

Prepare Now for The Marketplace Fairness Act

Since May 2013, there has been a lot of talk and discontent about the Senate approving the Marketplace Fairness Act. This Act will grant states the right to require online and catalog retailers, regardless...

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Service Objects
July 2, 2013

DOTS Address Validation FAQ

Figuring out the basics of what DOTS Address Validation does is simple -- messy address comes in, clean address comes out! And yet of all our services we probably get the most questions about DOTS Address...

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Service Objects
April 10, 2009
Service Objects integrations can help improve your contact data quality, help with data validation, and enhance your business operations.

Drupal Integration with DOTS FastTax

This week I'd like to highlight an integration of the DOTS FastTax Web Service with the Ubercart 6 e-commerce package for Drupal. Drupal developer Ankur Rishi, along with Bob Hinrichs, CTO at ISL...

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Service Objects
March 19, 2009

How Postal Workers Handle DPV Invalid Addresses

Recently, an artist in the UK named Harriet Russell sent out 130 letters... to herself. While this may at first sound like narcissism, it was actually an artistic test of the Royal Mail service. Not...

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Service Objects
November 5, 2008

So, What Are Those DOTS Things Anyway?

Service Objects was created in 2001 out of the necessity to validate contact information. Since then we have become a well oiled machine offering over 20 different DOTS Web Services… Service Objects...

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Service Objects
October 29, 2008

Updated DOTS Address Geocode – US Data

This week I'd like to discuss an important update to our DOTS Address Geocode - US Web Service. One of our many sources for geocoding US addresses is the TIGER/Line database, published by the Census...

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Service Objects
October 21, 2008

The New Face of Business

Not too long ago, Sears and Roebuck revolutionized American retail with mail order catalogs. Retail has come a long way since then, with the Internet paving the way for e-commerce and eliminating the...

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Service Objects
October 15, 2008