Posts Tagged ‘Customer Support’

Weather map of the US with January 2019 Polar Vortex temperatures

Polar Vortex 2019 – We Have Our Customers Covered

With large parts of the US dealing with the #PolarVortex, the focus is rightly on keeping people safe and critical systems continuing to operate. The impacts are already ...
Read More

Black Friday Neon Sign

Exceptional Customer Service Knows No Holiday

The four-day Thanksgiving weekend is traditionally the start of the holiday shopping season, with Black Friday sales bolstering bottom lines and consumer spirits. Retailers, online and off, are ...
Read More
Live Chat Means Real People at Service Objects

Live Chat Means Real People at Service Objects

Have you noticed that more of us are talking with inanimate objects lately? When we ask Siri for directions on our smartphone, command Alexa to order more toilet ...
Read More
Delivering excellent and responsive customer service is a top priority for Service Objects, from assigning a dedicated Customer Success Specialist to proactive monitoring and analysis of every account, the Service Objects team ensures maximum uptime while also providing fast and responsive service.

Service Objects Proves Customer Service Reigns Supreme with NPS Score of 65

Hitting a new all-time high for customer service, Service Objects recently earned a Net Promoter Score (NPS) of 65, placing the company shoulder-to-shoulder with other tech industry leaders ...
Read More
Instead of focusing on “cleaning dirty customer data,” organizations should focus on the connection between investments in data quality and customer service metrics.

Data Quality and Customer Experience

Once upon a time, customer service and support operations were viewed as the “complaint department” – a back-office function, a necessary evil, and above all a cost center ...
Read More
Study after study has shown that investing in employee experience impacts the customer experience and can generate a high ROI for the company.

The Un-Ignorable Link Between Employee Experience And Customer Experience

Engaged employees lead to happy customers. There is an undeniable link between employee experience and customer experience. Companies that lead in customer experience have 60% more engaged employees, ...
Read More

Troubleshooting API Connection Issues

Troubleshooting API Connection Issues

You know what it is like when that new phone doesn’t get a dial tone, or your router isn’t getting an internet signal. In much the same way, ...
Read More
Why Our Customers Love Data Quality

Why Our Customers Love Data Quality

Every year, February 14th is a time when our thoughts turn to things like true love, flowers, chocolates … and data quality. In fact, there is more in ...
Read More
How to Convince Your Boss Your Business Needs a Data Quality Solution

How to Convince Your Boss Your Business Needs a Data Quality Solution

Many developers come to Service Objects because they recognize their company has a need for a data quality solution. Maybe you were tasked by a manager to help ...
Read More

New resources, straight to your inbox

Get updates on the latest industry trends, tips, and news.