Tag: Customer Support

End-of-Life Products and Aging Contact Data
Old technology products never die – and sometimes, they don’t even fade away. For example, did you know that according to some estimates, more than 25 million people are still...
A Letter From Our CEO: Crisis Reveals What Is Already in Us
I have always believed that crisis reveals character. We entered the pandemic from a position of strength. Our business was experiencing double-digit growth, and we were looking forward to another...
The Technologies Behind Uptime
We proudly stand behind our 99.999% uptime guarantee with the industry’s only financially backed Service Level Agreement. This level of uptime is trusted by leading global firms with mission-critical needs...
Improved Delivery for Address Validation – International
See this map of the world? It shows you some very important news about how Service Objects’ DOTS Address Validation – International (AVI) now gives you more address precision than...
WISMO – Where Is My Order?
If you are in retail or order fulfillment, there is a buzz phrase you will probably be hearing a lot this holiday selling season: WISMO, an acronym for “Where is...
Who Put the BOPIS In Online Retail?
Are you familiar with the acronym BOPIS? If you are involved in brick-and-mortar retail nowadays, you probably either are, or will be very soon. BOPIS stands for Buy Online, Pick-up...
Three Levels of Support
Our team is dedicated to providing the highest level of support for getting you up and running with our APIs as easily as possible. These levels of support can be...
Being Prepared
The recent outbreak of the COVID-19 coronavirus has dominated the news lately, and it has quickly had a major and disruptive impact on life and business around the world. As...
The Importance of Multi-Channel Support
Not that many years ago, customer support meant one thing for most people: picking up the phone and contacting a call center. Times have changed a great deal since then....

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