Posts Tagged ‘Customer Support’

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Ruby on Rails Integration Tutorial

Ruby on Rails (or more colloquially, “Rails”) is a server-side web application framework that provides its users a powerful arsenal to create web pages, web services and database ...
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3 Things to Consider When Signing a Cloud Computing Contract

3 Things to Consider When Signing a Cloud Computing Contract

Cloud computing entails a paradigm shift from in-house processing and storage of data to a model where data travels over the Internet to and from one or more externally ...
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Five Elements of a Customer Success Program

Five Elements of a Customer Success Program

Why focus on customer success? Retaining customers, maintaining customer loyalty, and getting new customers requires a holistic approach that goes beyond the basics of providing service, ensuring satisfaction, ...
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Use the Net Promoter Score to Ensure You Get a Good Customer Experience

Use the Net Promoter Score to Ensure You Get a Good Customer Experience

Before you buy a product or service from a company – particularly one you may need customer support from – be sure to do some research and find ...
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In Customer Service Chat, You Have to do More Than Answer

In Customer Service Chat, You Have to do More Than Answer

Customer service chat is popular with companies and customers alike. It's easy, it's quick, and it works well on mobile devices. But easy and popular doesn't always equal ...
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Service as a Differentiator

Service as a Differentiator

Service quality is one of the most misused concepts in business. You can’t see it or smell it. It is hard to quantify except in hindsight, even though ...
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Path and Query String Parameter Calls to a RESTful Web Service

It’s important to remember that REST is an architectural style and that it does not have an official standard. As such, the question on how to call a ...
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Natural Disasters - Service Objects Is Ready!

Natural Disasters – Service Objects Is Ready!

As Hurricane Joaquin works its way toward the United States’ East Coast, Service Objects has made every effort to ensure its services will remain available and performance will ...
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Using Data to Improve Customer Support

Using Data to Improve Customer Support

Many people dread the prospect of calling customer support. For starters, there could be an annoying auto-attendant feature to deal with before reaching a live agent. After pressing ...
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