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The Importance of Multi-Channel Support

Not that many years ago, customer support meant one thing for most people: picking up the phone and contacting a call center. Times have changed a great deal since then. In this article, we will take a...

Carolyn Healey, Director of Marketing
Carolyn Healey
Director of Marketing
July 2, 2019

Live Chat Means Real People at Service Objects

Have you noticed that more of us are talking with inanimate objects lately? When we ask Siri for directions on our smartphone, command Alexa to order more toilet paper, or tell Google Home to play Ed...

Carolyn Healey, Director of Marketing
Carolyn Healey
Director of Marketing
June 12, 2018