Three Levels of Support
Our team is dedicated to providing the highest level of support for getting you up and running with our APIs as easily as possible. These levels of support can be broken down into three tiers. The first two tiers cover a large majority of integrations, but if you find yourself needing more support, we may be able to offer professional services to tailor a solution to your specific development stack.
Tier 1 – Documentation and Sample Code
Inside your welcome email you will find links to our documentation and sample code. These links will help you hit the ground running by providing the web service endpoints, input/output response objects, field definitions, and code snippets in various programming languages. We also have sample code available in a majority of modern programming languages that highlight our recommended best practices and procedures.
If you thrive in a hands-off environment, the documentation and sample code will generally be enough to point you in the right direction. Here are links to these resources:
Developer Guides: https://docs.serviceobjects.com/
Tier 2 – Technical Support and Integration Advice
Our second tier of support can be seen as an extension of the first, with a more hands on approach. We gladly field technical questions, and attempt to impart the knowledge our team has gained over the course of more than a decade in the data validation space.
If questions arise throughout your integration process, our engineering team is available to answer technical questions. Emailing support@serviceobjects will put you in direct contact with an engineer who will be able to recommend solutions to your problems. Taking a step beyond that, a call or screenshare can often speed up the integration process and help you get the most out of your data validations.
Tier 3 – Professional Services
In some cases, it does not fit within your business workflow to do the integration yourself. Maybe your tech team is busy with other projects. Maybe you have an outsourced tech team that isn’t available or isn’t available in your desired integration time frame. Whatever the case may be, we would be happy to chat about your technical requirements, desired workflow, and the tools you are using and evaluate how we can step in.
Typically, the easy part is the actual integration with our APIs. APIs are exponentially more commonplace, so developers are extremely familiar with getting them set up. The part that takes a little more work is what you do with the result coming back from the API. Whether you are considering having us do the implementation for you or not, it is good to look at the outputs from the service and have a clear idea for how you want to use them.
You can always reach out to us for guidance, of course. We return a wealth of information from our services, that allow for organization to make decisions based on large or small details. Having this worked out can help you understand how complicated your work may be, but it will also allow us to have a meaningful conversation to help you with your approach, whether it’s to work with our professional services or if you will implement it independently.
Every situation is different and not always a good fit for our us to intervene. But it usually comes down to time and complexity of the project. Our clients are our focus as a company and their success is our success, so we really want to hear from you if you need help. If you are interested in this approach, please reach out to firstname.lastname@example.org.