Archives for Chris Morales

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Using Data to Improve Customer Support

Many people dread the prospect of calling customer support. For starters, there could be an annoying auto-attendant feature to deal with before reaching a live agent. After pressing 1 for English,...

Chris Morales
May 6, 2015

NPS and Customer Success Go Hand-In-Hand 

Service Objects recognizes that our success depends on our customers' success with our products. This is at the heart of our recently launched Customer Success Program. But, how do we know if our program...

Chris Morales
December 16, 2014