Tag: Customer Experience

Last Mile Delivery in the Modern Ecommerce Era
This past year has been a perfect storm for people who do ecommerce. On the good side, business is booming – thanks in large part to a global pandemic, ecommerce’s...
The Role Data Quality Plays in Onboarding Customers in the Banking and Finance Industries
First impressions are important for any business, but especially so for the banking and finance sector: according to CustomerThink, customer churn rates historically hover around 20-25% annually, while these customer...
Person's hand with a happy face business card
Sometimes things go wrong. Sometimes it is our fault, and sometimes it is, dare I say it, something the client did wrong. We are all human, and as long as...
Customer Service Week: More Than a Week to Us
This week, October 1-5, was Customer Service Week: a nationally-recognized event first proclaimed by the US Congress in 1992. It was designed to recognize the work of customer service professionals...

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