Posts Tagged ‘Customer Experience’

The Role Data Quality Plays in Onboarding Customers in the Banking and Finance Industries

The Role Data Quality Plays in Onboarding Customers in the Banking and Finance Industries

First impressions are important for any business, but especially so for the banking and finance sector: according to CustomerThink, customer churn rates historically hover around 20-25% annually, while ...
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Person's hand with a happy face business card

Customer Service Success Stories

Sometimes things go wrong. Sometimes it is our fault, and sometimes it is, dare I say it, something the client did wrong. We are all human, and as ...
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Customer Service Week: More Than a Week to Us

Customer Service Week: More Than a Week to Us

This week, October 1-5, was Customer Service Week: a nationally-recognized event first proclaimed by the US Congress in 1992. It was designed to recognize the work of customer ...
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