Service Objects’ Blog

Thoughts on Data Quality and Contact Validation

Email *

Share

Posts Tagged ‘Lead Validation’

Lead Validation and Identifying Nonprofit Organizations

Service Objects, Inc. is fanatical about customer support, we love working with clients and prospects to build the kind of APIs that they want and need.  Some of our best ideas come from listening to our clients and prospects, discussing their problems and figuring out how we could help solve them.  Often, we do quite a bit of tailoring and will develop new features to help solve some of their challenging problems.  One of the recent additions to the Service Objects’ library is identifying nonprofit organizations, also known as not-for-profit, or Tax Exempt organizations within our DOTS Lead Validation service.

Why is it important to know if an organization is a nonprofit?

Nonprofits follow different rules than most organizations and a company’s interaction with a nonprofit may be completely different than it would be with a for-profit company. Knowing that you are engaging with a nonprofit beforehand allows you to be better prepared and make informed decisions moving forward.

As an example, we recently worked with one of our clients to enhance our Lead Validation service to identify non-profits in their prospect database.  This helps them determine the viability of the customer, their ability to transact large purchases, as well as the pricing they can offer.  In some cases, nonprofits may not need to pay sales tax on goods, which could be a factor in determining how much to charge them.  These are just a couple of examples of the value of knowing the type of organization you are working with.

What is a nonprofit and how do we identify them?

There are many types of nonprofits and most of us are familiar with the visible “public charities.” This is a narrow definition, as non-profits are generally defined as an organization that does not operate solely for gain and generally have special tax considerations.  With this broader definition, recognizing organizations can be tough.  They can be; human service organizations that help provide food, shelter and assistance in times of disaster, researching the next big cure, protecting the environment or animals, supporting civil rights groups, helping with international humanitarian needs, human rights or supporting various religious organizations.  The following graphic shows the distributions of current nonprofits:

Source: National Council of Nonprofits, What is a “Nonprofit”?, https://www.councilofnonprofits.org/what-is-a-nonprofit

For Service Objects, there are multiple ways we identify a company as a nonprofit, including by Tax number (EIN), address or location, business name and/or a combination of the above.  We continue to develop and improve this feature of our Lead Validation service and are happy to make it available to all of our customers.

At Service Objects, we are committed to meeting the needs of all our customers.  It is just a little more rewarding when we can contribute to doing good as well.

The Top 7 Skills of Successful Marketing Professionals

Good marketing is the bedrock of most business’ revenue pipelines; their number one job in many instances is to generate high quality leads through a variety of channels that can be converted into sales. Add to that the responsibility for creating, managing and communicating the entire organization’s brand, and the importance of marketing’s role becomes clear.

So what are some of the ingredients of a successful marketing professional? Here are some of the key traits of the very best ones:

Creativity. We put this first for a reason. More than anything, marketing creates “a-ha” moments by framing what businesses do in a new light. Where did Apple’s call to “think different,” Progressive Insurance’s Flo, or Dos Equis’s Most Interesting Man in the World come from? From the minds of people who thought far beyond MP3 players, insurance policies, or beer.

Communication. Marketing inherently tells a story. And whether that story involves quality, productivity, or success, good marketers place customers in the middle of a credible narrative that improves their lives. When you searched on Google, purchased a book or a dust mop on Amazon, or drove off in a new Tesla, you bought into a story that promised to tangibly make your life better.

Project Management. When you watch a football game or a musical performance, you are seeing a team executing specific roles under the direction of a good coach or bandleader. Marketing is also a thoughtfully composed performance, led by people who can get stakeholders like product developers, data analysts, sales managers and operations staff to all play in harmony.

Flexibility. Marketing is the polar opposite of the person who makes the same widget for 20 years. Markets change, opportunities develop, and competition never stops. Hockey great Wayne Gretzky once said that the best players don’t skate to where the puck is, but to where the puck is going – and in much the same way, good marketing professionals are always thinking three steps ahead.

Results. Professional comedians make their craft look easy on stage, but in reality, their acts are refined from months or years of experience about what works best with their audience. Likewise, good brands are fueled by information, market research, and outcomes evaluation.

Market savvy. Whether it is a manufacturer selling airplanes to airlines, or a hipster hoping their product video goes viral, every market has its culture and norms. Good marketing professionals “get” things like what strategies work with what market segments, what the size and potential of their market are, and what their competitive landscape looks like.

Data savvy. We saved the best for last. Marketers from a generation ago would never recognize how much data drives the revenue stream of today’s businesses. Smart marketers recognize that they need tools to help them make better decisions about the customers they serve. In addition, to maximize the value of lead data and be effective in communicating with customers and prospects, marketer’s need to have data quality tools in place to be sure their contact information in their database in genuine, accurate and up-to-date.

This is where we come in. Service Objects came into being nearly a generation ago – and nearly 3 billion contact records ago – to do something about the estimated 1 in 4 contact records that are inaccurate, incomplete, fraudulent, or out-of-date. Our proprietary tools, which combine up-to-date USPS, phone and demographic databases with sophisticated capabilities for lead validation and customer insight, add power (and revenue) to your marketing efforts. We can validate contact information, append missing information, and even score leads for quality, across a suite of products that plug in to your application or data processing. Visit www.serviceobjects.com for more information.

Why Data Quality is Key to the Sales and Marketing Relationship

History is full of famous “frenemies,” from opposing politicians to the latest Hollywood gossip – people who work closely together but get under each other’s skin. But in your workplace, one of the most common frenemy relationships is between sales and marketing.

On paper, of course, both teams drive the revenue side of their organization. Their functions are critical to each other, and they support each other’s efforts. But scratch the surface, and you’ll often find some built-in sources of conflict:

“Marketing doesn’t give us enough good leads.”

“Sales piddles around and then blames us for not closing the deal.”

“Marketing doesn’t listen to our needs.”

“Sales is always making unrealistic demands about lead quality.”

In reality, both teams are linked to a common shared goal, and often frustrate each other when these goals don’t happen as planned. And very often, the culprit is data quality.

The problem in most organizations is that data quality is nobody’s job. Marketing is focused on lead acquisition, and sales is focused on closing contracts. Making sure that contact data is accurate, names aren’t fraudulent, or leads are qualified all take time away from people’s daily workflow. And over time, more than 70% of this data becomes even more incorrect as changes happen. Unfortunately, the result is that bad data is accepted as part of the status quo – or worse, leads to fingerpointing.

The solution to this problem is obvious: automate the process of data quality. Thankfully, solutions exist nowadays for turning your raw contact data into a stronger revenue generation engine. Here are some of the capabilities you can build right into your contact intake and marketing process:

  • Lead Validation can verify contact addresses against real-time USPS and Canada Post databases, cross-validate these addresses with phone, email and IP address data, and then return a lead quality of 1-100 from an analysis of over 130 data points.
  • Phone Append can take your contact data and find corresponding phone numbers, using a proprietary database of over 800 million consumer, business and government phone number listings, with up to 75% accuracy.
  • GeoPhone capabilities can produce latitude and longitude data from your phone contact data for geographically-based marketing efforts – or even find corresponding mailing and SMS/MMS addresses, for over 400 million available phone numbers in North America.
  • For outbound telemarketing campaigns, Phone Exchange can verify the accuracy and type of your phone contact records. In addition to lead accuracy, this can help you discover numbers that have changed hands since your last campaign, particularly wireless numbers – and help keep you from running afoul of the Telephone Consumer Protection Act (TCPA), where fines for unwanted calls can run as high as $1500 per violation.

Capabilities like these yield an immediate ROI for the effectiveness of your sales and marketing efforts, which are fueled by the quality of your contact data. In addition, as prospects turn into customers, they can play a key role in preventing fraud and maintaining customer satisfaction.

This is a situation where a little technology can make a real difference in the dynamics of your sales and marketing teams. Here is an analogy: with real life “frenemies,” family therapists generally try to find solutions that help both sides feel like they are winning. Data quality tools are like family therapy for your sales and marketing team: they take their most common points of conflict and turn them into revenue-building solutions that everyone can be happy with.

Omnichannel Solutions and Data Quality

Just a few decades ago the concept of a “channel” didn’t exist, other than on your television. If a customer or prospect wanted to contact you, they called you or wrote you a letter. And if you wanted to contact them, you got out your Rolodex – or if you were a large enterprise, perhaps your batch mainframe computer, with disk drives the size of a washing machine.

Today, sales, marketing and customer support take place across multiple touch points that include point of sale, online orders, emails, social media inquiries – and even those same traditional phone calls and letters. Increasingly, this contact data is managed by integrated enterprise systems rather than separate vertical applications. Which also means that all of your sales and support channels often serve as pipelines to a common contact database.

Over the past five years, we have been in the midst of an omnichannel revolution in enterprise solutions. The reason is simple economics – particularly the growth of inexpensive, scalable, cloud-based software-as-a-service (SaaS) applications. Once upon a time, enterprise software seemingly required months of planning and a cast of thousands to implement. Today, even the smallest operation can license applications that integrate ALL of their customer touch points on an inexpensive per-seat basis.

The era of integrated, multi-channel applications also means that the impact of bad contact data is now greatly amplified. Here are some examples:

  • Many customer touch points are notorious for providing incomplete or incorrect contact information. This can range from the person who enters “Mickey Mouse” or a fake address to get free marketing incentives, all the way to customer support tickets with missing contact data.
  • An estimated 25% of marketing contact data is bad – and in an enterprise solutions environment, this bad data propagates across all of your sales and marketing activities, wasting time and resources.
  • Telephone numbers change constantly, and your next telemarketing campaign could find you inadvertently – and illegally – calling consumer cell phones in violation of the Telephone Consumer Protection Act (TCPA), exposing you to potential fines of up to $1500 per violation.
  • Data entry mistakes in order processing can lead to lost shipments, wasted time and human intervention, and customer dissatisfaction.
  • Identity fraud cost businesses over $18 billion in losses in 2014, and much of it could be avoided by matching IP address locations to customer orders – so, for example, your system can red-flag a big-ticket domestic order originating from an overseas computer.

The solution to issues like these is to build data quality right in to your enterprise contact data, with a little help from Service Objects. Our tools can validate, append and update addresses using continually verified data from the USPS or Canada Post. We can geocode and analyze your order data for fraud verification, tax compliance and more. We can do real-time phone number verification to help you maintain TCPA compliance. More strategically, we can do lead scoring and enhancement to turn your contact data into a revenue-generating engine. Using API and batch processing interfaces, these tools and more provide a seamless way to put your contact data quality on autopilot.

The omnichannel era is here to stay – and in the process, contact data has become a strategic asset for companies of any size. We can help you leverage the power of this asset, by making sure this data is genuine, accurate, and up-to-date. And with the right partner, you can let data quality drive a tangible difference in revenue across all of your channels.

The Importance of Address Integrity

“We all know that direct marketing can be tough when at least 30 percent of all leads generated online are bogus. Here is the problem: marketing departments are incentivized to bring in as many leads as they can. However, it is nearly impossible to know which leads have potential just by looking at them.” – Geoff Grow, Founder and CEO, Service Objects

Service Objects’ Founder and CEO Geoff Grow understands better than most people the importance of having quality leads, increasing conversion rates and lifetime customer value, while avoiding fraud and waste. This is why Service Objects offers real-time API data quality solutions and cloud-based connectors for leading CRM and Marketing Automation providers. These solutions are designed to improve your marketing efforts through data quality excellence.

This video will show you how you can instantly identify, verify, and qualify lead information at the point of entry. You will learn about tools that verify and correct your contact information, score leads from 0-100 using proven audience and conversion models, validate addresses against geographic IP locations, and append neighborhood-level demographic information to your leads to increase their value.

My Bright Orange Swedish Pension

Our professions don’t exempt us from real life. Doctors get sick, contractors have leaky roofs – and people who work at Service Objects receive misaddressed mail, just like the rest of us. But one piece of junk mail that recently arrived at my house wasn’t just a mistake: it was a full-fledged tutorial on everything that can go wrong in a direct mail campaign.

For starters, it was a big orange envelope with a bold message on the front – in Swedish. Which I don’t speak. A quick visit to Google Translate revealed that by opening the envelope, I could discover how to see my entire Swedish pension online.

Alas, I don’t have a rich Swedish uncle who has left me a pension. However, the person who used to live in my house did speak Swedish. So this mailing might have been useful to her when she lived here. Unfortunately, that was over 12 years ago.

So now, let’s suppose that this was meant for her, and that she in fact would like to learn about her Swedish pension. The next problem was that her last name was incorrect. Or more accurately, it would have been correct had she not gotten married 18 years ago and taken her husband’s last name.

But that’s not all. The street address was incorrect as well. Actually, they kinda sorta got it right, which is why it probably ended up at my house. But the street name was translated into the same kind of pidgin Swedish that I haven’t seen since the prank subtitles in Monty Python and the Holy Grail. For example, “Saint” = Sankt and “Anne” should be “Ann”.

Mercifully, they did get my city of Santa Barbara, California correct. But it was written in European format, with the ZIP code first (e.g. 93109 Santa Barbara CA). And apparently they don’t do commas in Sweden.

Finally, they did at least make sure that this went to the United States. Because they put this no less than three times in the address, in three different styles (US, USA, and U.S.A.)

Of course, spending a little quality time with Service Objects could have fixed all of these problems, easily and automatically:

  • Our Address Validation 3 product would have turned this address into a correctly formatted, CASS-certified USPS address.
  • More important, our National Change of Address (NCOA) Live would have produced a current, up-to-the-minute address for the intended recipient.
  • Finally, our Lead Validation product could have validated their contact record and assessed the overall accuracy and viability before sending.

This incident was pretty funny. But at another level, it is also sad. Think of all the resources that were expended sending this piece of junk mail across the Atlantic. Now multiply this by all the other misaddressed pieces of mail that were probably sent out in this campaign. Then multiply it again by the amount of direct mail that crosses the globe every day. That sum could pay for a lot of Swedish pensions.

If there is one silver lining to this story – aside from hopefully entertaining our blog readers – it is that at least this piece of mail will not end up in a landfill somewhere. It now hangs proudly on our Wall of Shame here at Service Objects, as a reminder for why we do what we do. And how we can help YOU save money and resources.

How Lead Validation Works

Lead Validation, Service ObjectsAs a marketer, one of your jobs is to ensure that your sales team has access to high-quality leads. So how do you go about screening your lead lists for accuracy? Believe it or not, most marketers are doing very little to measure the quality of their leads , leaning heavily on the lead scoring tools in their marketing automation platforms to help screen leads. But this is not enough and is only one small part of the bigger lead validation picture. In fact, according to a study conducted by Straight North, about half of the leads generated by your marketing campaigns are not actual sales leads.

In our previous blog, ‘Custom Lead Scoring and How it Works‘ we touch on the perils of lead scoring. So what can you do to ensure you’re handing off high-quality leads to your sales team? Service Objects’ DOTS – Lead Validation solution is a good place to begin.

How Does it Work?

Now, you’re probably wondering how does Service Objects “know” whether or not a lead is a legitimate person or viable contact? Without getting too technical or giving away trade secrets, I can tell you that we use a combination of our best-of-breed data quality tools to look at key elements of a contact record. By examining a combination of the contact record’s data points like; name, email, address, IP address, device, etc., we are able to derive an overall lead certainty and quality score for each contact record. This is what DOTS Lead Validation does.

Once you have these lead quality scores, you can create specific rules and actions based on the scores. To give you some real-world scenarios, let’s run through a couple quick examples showcasing how you can use Lead Quality scores to develop rules-based actions that will streamline your marketing and sales processes:

Chip’s Call Center

After implementing DOTS Lead Validation API into their lead capture process, “Chip’s Call Center” sets up the following rules for their incoming, real-time leads, making it more efficient for their sales team to prioritize and respond to their potential customers.

If the lead’s quality score is between:

  • 75-100, Lead is systematically moved to the top of the call center’s call list and assigned to the best performing sales reps.
  • 60-74, Lead is assigned secondary priority on call list and sent to second tier sales reps.
  • 50-59, Lead is sent an email asking for further confirmation/interaction
  • 25-49, Lead is placed on an email drip campaign (cost effective)
  • 0-24, These leads are largely considered time-wasters and ignored or placed on a monthly newsletter with low-conversion expectation

Martha’s Marketing Agency

Martha is driving traffic from multiple channels and audiences within these channels, and needs to decide the best way to allocate her monthly budget. The sales cycle for her company is 9-12 months, so she has little concrete data from which to base her decisions.

  • Most of Martha’s leads are delivered from external sources like Adwords, LinkedIn and Facebook. With Lead Validation, Martha can easily determine the lead quality scores for these channels. Here’s how that score report might look:
  • Adwords – Campaign#1, average Lead Quality score of 78
  • Adwords – Campaign#2, average score of 36
  • LinkedIn, CEO Audience – 90
  • LinkedIn, IT/Developer audience – 54
  • Organic, average score of 87

Based on these average scores, Martha decides to place the majority of her marketing budget in the top scoring channels.

Heather’s House of iPhone Accessories

Heather wants to buy a highly-targeted email list to drive traffic to her online store. In the past, she has purchased lists that did not perform and needs a reliable way to pre-determine the quality of these lists before buying them. As part of her negotiation with the list broker, she asks them to, “Please bounce your email list against Service Objects’ Lead Validation service and let me know the average score. I only want to buy leads that score a 50 or higher.

The point I’m highlighting here is that by investing in a Lead Validation Service to determine Lead Quality scores, your company can create whatever strategies, rules, and actions that best fit YOUR experiences and needs. Even more importantly, you can preset sales quotas and expectations around the different lead quality scores.

The Power of Lead Validation

DOTS Lead Validation is the first step in recouping the inevitable 50% of unusable sales leads coming in. You have been shown a great resource to increase ROI on your marketing campaigns, save your company unnecessary costs, expand marketing and sales efficiencies, as well as elevate overall company morale. The benefits of incorporating a lead validation system will bring about a successful, sustainable business and we would love to help you get started!

Custom Lead Scoring and How it Works

lead scoringLead scoring is a powerful sales feature offered in just about every marketing automation platform. Companies with a solid lead scoring methodology in place are better equipped to not only evaluate VOLUMES of customer prospects, but more importantly, they can zero-in on “sales-ready” leads, and turn them into opportunities!

So what exactly is lead scoring? Marketo defines lead scoring as “a shared sales and marketing methodology for ranking leads in order to determine their sales-readiness”. Essentially, leads receive a score (i.e., a points system or ranking: A/B/C/D, or perhaps “hot”, “warm”, or “cold”), based on the interest customers express in a company’s products or services, etc.

Working together, marketing and sales teams rely on these scores to determine where potential customers fit into the buying cycle.

Remember, a customer’s lead score is dynamic, requiring re-evaluation from time to time, based on a predetermined set of criteria. When marketing and sales teams operate from the same set of lead scoring rubrics, they position themselves to drive more efficient and effective marketing campaigns.

Setting Up for Success

But what if you’re new to marketing automation? How will you go about setting up a sustainable lead scoring strategy? How will you be integrating the information from your data into a viable scoring system? How will you measure lead successes or failures? There are many factors to consider, but before you jump right in, you’ll need to do your homework and get clear about your company’s unique marketing goals.

You can start by answering this question: Who is your target audience and what rules will you put in place to define your ideal buyer profile?

To help create your lead scoring model we recommend that you start with a lead-scoring rules checklist that aligns with your needs, such as the one created by Marketo. When it comes time to evaluate your data, it’s very important that you consider a combination of explicit and implicit-based information: explicit scoring comes from what your prospects tell you directly about themselves and implicit scoring is derived from your observations or inferences from their behaviors.

With over 250 lead scoring rules, Marketo’s checklist does an excellent job of helping to identify:

  • Key demographics that pertain to your company’s individual goals (company info)
  • Behavior-based scores to consider (online behavior, email & social engagement)
  • Bad behaviors that warrant low or negative scores (unsubscribes, incorrect or erroneous information, spam detection)

Okay, so how do these rules work to determine lead scores? The rules can be as sophisticated and/or as complicated as you’d like, providing you the ability to create your own custom rules as well. Let’s walk through a couple examples.

Perhaps a strong lead score is assigned to someone who has: visited a specific product page, downloaded a white paper, engaged in a live chat session, AND then visited the pricing page. Conversely, you may give a low lead score to a lead who only visited a non-product page, like the Careers page. Leads with low scores might be sent back to nurturing or you might decide that they are not worth your time at all.

Once you’re up and running, measuring successes and identifying opportunities should come from a combination of sources. Marketers can make well-rounded, future decisions based on feedback from their sales teams, their customers, and from company analytics. The goal is to pinpoint the content and actions that are successful in converting leads into customers.

Identify, Validate, and Clean it up!

So what’s the common denominator in this lead scoring equation? Without a doubt, it’s that you cannot do any of this without contact record data. Above all else, the contact data entering your lead scoring system must be genuine, accurate, and up to date.

As the number of data entry points increases, so does the propensity for erroneous data to corrupt your system. In other words, you need to know, in all stages of the buying cycle, that you are working with “real” people! Following the “garbage in, garbage out principle”, if mistakes are made and not caught at the point of entry, then your pipeline will be peppered with dead end leads, wasting time and resources.

Unfortunately, marketing automation platforms do a poor job of ensuring the contact records captured are genuine, accurate and up-to-date. This is where Service Objects comes in. Our Lead Validation tools perform real-time checks to verify the contact data entered is real. We also offer a free Data Quality Scan, which gives you a detailed report on the quality of your existing contact data and areas where it can be improved

Clean Up Your Sales Pipeline: Lead Scoring vs. Lead Validation

Business Analyst Group

The Lead Score Simplified

As it stands, you are the one who decides what and how your lead scores are determined, most likely through rules you set up in your marketing automation platform. Your main objective is to send qualified leads to your sales team and of course you want those leads to be “hot”!! This is why lead scoring has become such a vital resource to marketing and sales teams— prioritizing leads to weed out dead end and “junk” leads. Accurate lead scoring helps you make informed decisions about what actions needs to be taken, whether manual or automatic, for each lead in the sales pipeline. From a conversion standpoint, lead scoring allows you to measure and qualify your leads based on:

1. Explicit Scoring—Looking at your leads to find out if they are the “right person” for your products or services, i.e., role/job title, company type/industry, company size/number of employees, company revenues, etc.

2. Implicit Scoring—Finding out if these leads are showing the “right level” of interest in your products or services, i.e., online behaviors and level of engagement of anonymous and known visitors, such as frequent visits to websites, form activity, email click-throughs, content downloads, etc.

According to Aberdeen Research, “companies that get lead scoring right have a 192% higher average lead qualification rate than those that do not”. That’s huge! Of course you need support from your execs and your sales team to make it happen, and you all need to agree about the definition of a lead and then how marketing will handoff those leads to sales, but more importantly, and this is a big element, your success in lead scoring, will depend on the technology that you’re using to capture information, orchestrate the lead handoff, and then ultimately track and process feedback.

High Lead Scores Need Validation Too

Even with the best lead-scoring systems in place, we are human and humans make mistakes. What if a high-scoring, “hot” prospect somehow enters an incorrect email address or phone number? How does your sales rep contact this user to close the deal? The truth is, they can’t. Even though this lead completed the form and scored highly, there wasn’t an empirical solution in place to catch their mistake at the point of entry. Sadly, this lead now becomes “cold” or “dead”.

The key point here— just because a lead gets a high lead score, DOES NOT mean it’s also a valid lead. These are two separate entities altogether. To give you some perspective, let’s take a look at 2 hypothetical situations, one without lead validation and the other WITH a lead validation solution in place:

WITHOUT a Lead Validation Solution

An iPhone 7 user visits a company’s home page, continues onto a service/product page, and then downloads their service whitepaper. During their 6 minutes on the site, the user signed up to receive the blog posts. Based on the rules set up in the marketing automation platform, this visitor is placed in a high-value lead drip campaign, where they’ll receive a set of emails that are specific to the service they are interested in, along with the benefits it brings. Marketing automation considers this a highly-valuable, or “hot” lead!

WITH A Lead Validation Solution

That same iPhone 7 user completes the form from the above example as “Homer Simpson”, with a 555-555-1234 phone number, and an AOL email address, with their IP address showing they are in China but their mailing address says Santa Barbara. Even though the user did all of the right things above, and at first received a high lead-score, with the lead validation solution in place, this time around they will receive a low-quality lead validation score. At this point, marketing decides to remove this lead from the sales funnel so that it will have zero impact on future resources, reporting, and decision making. It is also important to note that the validation process is not created by the marketing team, meaning that it is not subjective.

In fact, it is a data-driven Lead Validation, i.e., Service Objects Lead Validation solution, where problems are not only identified, but legitimate leads are also corrected in real time, at the point of entry. The validation happens through these points: name, email, phone, address, IP address, device, etc., to verify that the visitor provided accurate and genuine information. Ultimately, we need to determine if this lead is in fact a real person.

The takeaway for you is, yes, lead scoring is a HUGE contributor to building a successful lead and sales pipeline, BUT it can ONLY go as far as the accuracy of the data provided. Incorporating lead validation into your lead scoring system is a powerful marketing tool and will help you reach a 192% higher qualification rate in no time. Happy validating!

Data Quality and Political Advertising

A sign that says "Risky Political Campaign Ahead." Political Advertising

One benefit or problem, depending on your inclinations, of being in the marketing business is that you become acutely aware of the marketing that goes on around you. In many ways, that awareness is a great thing. Every day you can see great, and not so great, marketing ideas, concepts, and implementations. We learn from what others do. Now that marketing has become such a data-driven endeavor, the combination of ideas and data are the key to marketing and business success, and especially in political advertising.

The pundits are predicting that in the time between now and November, the spending on political advertising will set new records. Some estimates reach as high as $6.5 Billion across TV, print, and digital media. The people who implement political advertising are becoming more sophisticated in the ability to target potential voters due to the tools and techniques that the rest of us marketers use every day.

Here’s where the problems start. Many people and organizations rely solely on email addresses for their marketing. Yet political processes such as elections are largely local processes that rely on real people having real addresses. A great way to waste money is to throw advertising spend at the wrong people. Wasted spend would be so easy to do in this case.

The connection to data quality starts to emerge. One factor in defining the quality is the completeness of the data. Whether data is correct or not is easy to understand. Completeness is a little harder to grasp. In an election scenario, an email address alone certainly may not be of much benefit. Knowing a street address and having some certainty that the address is correct moves us in the right direction. Appending the demographics of the location to the record speeds up the move to valuable data. Being able to attach a score to measure the quality of a lead helps. Yes, for marketing purposes, a potential voter is a lead.

Those of us not in the election business can learn a few things from those that are. The marketing has to be done now. The election date isn’t moving. Getting things right the first time becomes more critical. Time for lots of A/B testing simply doesn’t exist. We can have great creative, but the effectiveness of our work diminishes quickly with poor lists. The need for data quality becomes more apparent due to the compressed timeframe.

If you are in marketing, keep your eyes and ears open in the next few months. What we hear and see from the political process is going to be interesting. The more that data quality plays a part, the more effective all that spend will be.

Service Objects is the industry leader in real-time contact validation services.

Service Objects has verified over 2.5 billion contact records for clients from various industries including retail, technology, government, communications, leisure, utilities, and finance. Since 2001, thousands of businesses and developers have used our APIs to validate transactions to reduce fraud, increase conversions, and enhance incoming leads, Web orders, and customer lists. READ MORE