Before moving to my current home, making sure I completed a change of address form with the Post Office was on the top of my “to do” list. Although most mail received these days is typically coupons and business advertisements, I looked forward to receiving the first piece of mail with my name and new address on the envelope. What can I say… I appreciate the little things in life.
Well, the first time I checked the mail I found a letter addressed to the prior resident. As I had recently filled out my own change of address form at the post office I understood it would take some time for each other’s information to be updated and anticipated this would continue happening for a bit. As expected, I began receiving mail addressed with my name soon after. However, years later I’m still getting the same letter from one particular storage company for the prior resident.
At first, I tried writing “Not at This Address,” “Moved, Left No Forwarding Address” and “Return to Sender” on the letters. After a couple months I realized this did not work. The next thing I tried was calling the storage company. I thought the human element of speaking to someone over the phone and explaining the situation would resolve the case of this never ending letter. This also did not work and actually seemed to make it worse.
As I mentioned previously, the bulk of my mail (like many other people) consists of coupons and advertisements addressed to “current resident” which are seemingly impossible to stop. Along with these, the never ending letter from this storage center started taking the excitement out of checking my mail. For a few years, checking the mail monthly instead of every few days became the routine. Every month, my mailbox was filled to max capacity with mainly junk and of course a letter (or two or three) from the storage center. Unfortunately there are some draw backs to checking your mail so infrequently. I eventually learned that if the mail does not fit in your box it is sent back to the post office which is how I missed a wedding invitation and a few birthday cards. Needless to say I went back to checking my mail more frequently and simply continued sending back the storage company letter hoping they’d eventually run their customer database through a National Change of Address (NCOA) service.
While this situation was obviously annoying, I also wondered how much this letter alone must be costing the storage center. At this point, I estimate receiving about 100 copies of the same letter equating to:
- $46 in just postage, each has a $0.46 First-Class stamp
- 100 wasted envelopes
- 100 wasted pieces of paper
- Ink for each letter
- Wasted time/salary of the person(s) at the storage center responsible for mailing
- Wasted time for the mail sorter(s)
- Wasted gas and time of the mail carrier(s)
- A big Headache for me over the last few years
- Possible frustration for the last tenant who still hasn’t received this letter (I’m assuming it’s a bill which is even worse if they are incurring additional costs all this time)
Ultimately, this also damaged the reputation of the storage company. This mail discrepancy gave me a glimpse into their lack of customer service, organization and concern for our environment. By simply implementing an address validation check in their processes this entire scenario could be avoided. What’s worse is imagining how many other letters they are sending to the wrong address.
After further research, I found out anyone can submit a change of address form at the post office for prior tenants by making a note that they did not provide a forwarding address (the online form requires a forwarding address to submit). I’ll be heading to the post office today to fill one out. If that doesn’t resolve this, I also learned storage centers eventually auction off your items if you don’t pay your bills. Although I don’t want the prior tenant to lose their personal items, I’ll be glad to stop receiving these notices.
If your business needs help avoiding unnecessary costs, resources and headaches associated with outdated customer information including name, address, phone, email and more contact us!