I published the provocatively-titled article, “Bad Data Costs the United States $3 Trillion per Year” in September, 2016 at Harvard Business Review. It is of special importance to those who need...
A lot of you – like many of us here are Service Objects – are enjoying watching the 2018 Winter Olympics in Pyeongchang, Korea this month. Every Olympics is a spectacle where people perform incredible...
Customer Service Above All. It is one of our core values here at Service Objects. Recently, we've received several requests for a list of the unique zip codes throughout the US and Canada. By leveraging...
Most of us here in North America grew up trick-or-treating on Halloween. But did you know the history behind this day? In early Celtic culture, the feast of All Hallows Eve (or Allhallowe’en) was a...
According to a recent blog by Villanova University, the amount of data generated annually has grown tremendously over the last two decades due to increased web connectivity, as well as the ever-growing...
The Service Objects’ team watched the steady stream of images from Hurricane Harvey and its aftermath and we wanted to know, ‘What can we do to help?’ We realized the best thing we could do is...
The so-called Millennial generation now represents the single largest population group in the United States. If they don’t already, they will soon represent your largest base of customers, and a majority...
In a world where millions of customer and contact records are commonly stolen, how do you keep your data safe? First, lock the door to your office. Now you’re good, right? Oh wait, you are still...
With so much data being constantly collected, it’s easy to get lost in how all of it is applied in our real lives. Let’s take a quick look at a few examples starting with one that most of us encounter...
April 22 marks the annual celebration of Earth Day, a day of environmental awareness that is now approaching its first half century. Founded by US Senator Gaylord Nelson in 1970 as a nationwide teach-in on...
What do medical centers have in common with businesses like with Uber, Travelocity, or Amazon? They have a treasure trove of data, that's what! The quality of that data and what's done with it can help...
Everyone knows that Michael Dell built a giant computer business from scratch in a college dorm room. Less well known is how he got started: by selling newspaper subscriptions in his hometown of Houston....
In the era of big data, marketing professionals have added basic data analysis to their toolboxes. However, the data they're dealing with often requires significantly deeper analysis, and data quality (Is...
According to a recent article in Information Management, nearly two-thirds of CIOs want to hire Chief Data Officers (CDO) over the next year. Why is this dramatic transformation taking place, and what does...
Imagine that someone calls your contact center – and before they even get to “Hello,” you know what they might be calling about, how frustrated they might be, and what additional products and...
If you have ever dined at a *really* fine restaurant, it may have featured a wine steward: a person formally trained and certified to oversee every aspect of the restaurant’s wine collection. A...
Service Objects recently celebrated our 15th year in business and it made me reflect on something that is important to me and is an underappreciated reason for improving your data quality: protecting our...
Fraud comes in many forms whether through misrepresentation, concealment or intent to deceive. Traditional methods of identifying and fighting fraud have relied on data analysis to detect anomalies which...
Remember watching Star Trek as a kid and dreaming of talking to a computer throughout the day? Then PCs arrived, and while you couldn't control them with your voice, information was at your fingertips. And...
With apps like Facebook, Waze, and the release of iOS 9, you probably didn’t realize that your cell phone is now quietly mining data behind the scenes. Don’t be afraid, though. This isn’t big brother...
Everyone's talking about big data and data quality services. The hubbub isn't likely to shrink any time soon because big data is only getting bigger and becoming increasingly important to rein in and...
Here at Service Objects, we love data almost as much as we love our dogs. Few things make us happier than exploring or talking about data. Turns out, we're not the only ones obsessed with data. Check out...
The era of big data is upon us, and it's bringing us surprising insights. Remember the Icelandic volcano eruption that grounded flights a few years ago? Data shows us that the volcano emitted 150,000 tons...
