Tag Archives: Call-Centric Operations

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How to Leverage Data Quality to Improve TCPA Compliance

Recent trends such as the increase in households with mobile phones only and the rise of consumer lawsuits related to the Telephone Consumer Protection Act (TCPA) have companies such as Uber and Facebook...

Carolyn Healey, Director of Marketing
Carolyn Healey
Director of Marketing
March 23, 2017

Service as a Differentiator

Service quality is one of the most misused concepts in business. You can’t see it or smell it. It is hard to quantify except in hindsight, even though there are real live academic journals about it. If...

Service Objects
June 22, 2016

How FCC’s Ruling Affects Your Call-Centric Business

Did you know that text messages are now considered phone calls, at least according to the FCC's ruling on the Telephone Consumer Protection Act (TCPA)? Earlier this year, the FCC issued a ruling clarifying...

Rob Manser, Sr. Digital Marketing Manager
Rob Manser
Sr. Digital Marketing Manager
October 7, 2015

The Benefits And Uses Of Local Number Portability

Local Number Portability (LNP) was introduced to the telecom industry as a means of fighting the monopolistic practices of phone service providers. Prior to LNP being developed, switching telecom carriers...

Service Objects
September 10, 2015

Telemarketing and the Benefits of Telephone Data

As you likely know, telemarketing is subject to numerous laws and regulations, some of which can cost a company a lot of money if they don't comply. For instance, the largest Do Not Call settlement to date...

Rob Manser, Sr. Digital Marketing Manager
Rob Manser
Sr. Digital Marketing Manager
June 10, 2015

4 Benefits to Customer Outreach Through SMS

As a consumer, what do you consider to be the easiest, fastest, and most convenient way to have a message delivered to you? Postal mail is slow and costly; phone calls can be quick and simple, but are not...

Service Objects
July 22, 2014