Posts Tagged ‘Call-Centric Operations’

How to Leverage Data Quality to Improve TCPA Compliance

How to Leverage Data Quality to Improve TCPA Compliance

Recent trends such as the increase in households with mobile phones only and the rise of consumer lawsuits related to the Telephone Consumer Protection Act (TCPA) have companies ...
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Service as a Differentiator

Service as a Differentiator

Service quality is one of the most misused concepts in business. You can’t see it or smell it. It is hard to quantify except in hindsight, even though ...
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The Cost of Do Not Call Defiance: Dish Facing $24 Billion in Fines

The Cost of Do Not Call Defiance: Dish Facing $24 Billion in Fines

Dish Network Corp., a company with a market capitalization of about $22 billion as of last month, could be fined $24 billion for making illegal telemarketing calls in ...
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How FCC's Ruling Affects Your Call-Centric Business

How FCC’s Ruling Affects Your Call-Centric Business

Did you know that text messages are now considered phone calls, at least according to the FCC's ruling on the Telephone Consumer Protection Act (TCPA)? Earlier this year, ...
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The Benefits And Uses Of Local Number Portability

The Benefits And Uses Of Local Number Portability

Local Number Portability (LNP) was introduced to the telecom industry as a means of fighting the monopolistic practices of phone service providers. Prior to LNP being developed, switching ...
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Stop the Hate: How Customers Can Learn to Love Telemarketers

Stop the Hate: How Customers Can Learn to Love Telemarketers

It's a joke everyone knows: people hate telemarketers. But when telemarketing is part of your business plan, you need to know how to do it. The last thing ...
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Telemarketing and the Benefits of Telephone Data

Telemarketing and the Benefits of Telephone Data

As you likely know, telemarketing is subject to numerous laws and regulations, some of which can cost a company a lot of money if they don't comply. For ...
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Can You Afford a $75 Million Telephone Consumer Protection Act Mistake?

Can You Afford a $75 Million Telephone Consumer Protection Act Mistake?

The Telephone Consumer Protection Act (TCPA) of 1991 limits the telemarketing industry and its use of automated telephone systems. Among its many restrictions, telemarketers are prohibited from using ...
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4 Benefits to Customer Outreach Through SMS

4 Benefits to Customer Outreach Through SMS

As a consumer, what do you consider to be the easiest, fastest, and most convenient way to have a message delivered to you? Postal mail is slow and ...
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