Tag: Call-Centric Operations

How to Leverage Data Quality to Improve TCPA Compliance
Recent trends such as the increase in households with mobile phones only and the rise of consumer lawsuits related to the Telephone Consumer Protection Act (TCPA) have companies such as...
Service as a Differentiator
Service quality is one of the most misused concepts in business. You can’t see it or smell it. It is hard to quantify except in hindsight, even though there are...
The Cost of Do Not Call Defiance: Dish Facing $24 Billion in Fines
Dish Network Corp., a company with a market capitalization of about $22 billion as of last month, could be fined $24 billion for making illegal telemarketing calls in violation of...
How FCC’s Ruling Affects Your Call-Centric Business
Did you know that text messages are now considered phone calls, at least according to the FCC’s ruling on the Telephone Consumer Protection Act (TCPA)? Earlier this year, the FCC...
The Benefits And Uses Of Local Number Portability
Local Number Portability (LNP) was introduced to the telecom industry as a means of fighting the monopolistic practices of phone service providers. Prior to LNP being developed, switching telecom carriers...
It’s a joke everyone knows: people hate telemarketers. But when telemarketing is part of your business plan, you need to know how to do it. The last thing your business...
Telemarketing and the Benefits of Telephone Data
As you likely know, telemarketing is subject to numerous laws and regulations, some of which can cost a company a lot of money if they don’t comply. For instance, the...
Can You Afford a $75 Million Telephone Consumer Protection Act Mistake?
The Telephone Consumer Protection Act (TCPA) of 1991 limits the telemarketing industry and its use of automated telephone systems. Among its many restrictions, telemarketers are prohibited from using automated dialers...
4 Benefits to Customer Outreach Through SMS
As a consumer, what do you consider to be the easiest, fastest, and most convenient way to have a message delivered to you? Postal mail is slow and costly; phone...

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