Posts Tagged ‘Fraud Prevention’

Why Our Customers Love Data Quality

Every year, February 14th is a time when our thoughts turn to things like true love, flowers, chocolates … and data quality.

In fact, there is more in common between these things than you might think. If you look at the history of Valentine’s Day, St. Valentine’s intention was to protect his fellow man. In ancient Rome, St. Valentine accomplished this by secretly marrying couples so that the husbands would not have to go to war. This is how his name became synonymous with love and marriage. Along those lines, Service Objects tries to also help our fellow man– admittedly less romantically – by ensuring your data accuracy, automating regulatory compliance, and protecting you from fraud.

Nowadays, our customers love how our data quality solutions solve the following problems:

High quality contact data. When you communicate with your prospects or customers, the cost directly links to the accuracy and validity of your contact list. When you automate the quality of this contact data – often your biggest and most valuable data asset – the ROI will warm the hearts of the toughest CFOs.

Lead validation. Does she love me or does she not? Better to find out early in the relationship whether she gave you a fake email address, bad contact information, or is otherwise giving you the slip, with validation tools that check over 130 data points to give you a numerical rating of lead quality.

Delivery accuracy. Nothing will make your customers fall out of love with you quicker than misdirected deliveries – even though in the US alone, 40 million of them don’t help matters by changing their addresses every year, while many others mistype their address at the time they order. When you automatically verify these addresses against continually updated postal databases, you help ensure a good relationship.

Compliance strategies. When government regulators come calling, they aren’t bringing you flowers. New rules on consumer privacy in the US and Europe have changed the game of outbound marketing, including stiff financial penalties for non-compliance, and sales tax policies are constantly changing. Automated compliance verification tools can help prevent problems from happening in the first place, and also provide quantifiable proof of your efforts.

Fraud prevention. Cupid isn’t the only one aiming his arrows at you. Fraudsters are constantly trying to separate you from your inventory and money, particularly during your busiest periods. We can help with solutions ranging from address, BIN, email and IP validation to tools that provide you an overall order quality score, to help keep the bad guys out.

Finally, it turns out we have one other connection to St. Valentine. In Italy, he is still commemorated by a charm known as St. Valentine’s Key, which is supposed to unlock the hearts of lovers. We have a key for you as well: a free trial key to any of our API products, yours for the asking. Happy Valentine’s Day!

Improving Customer Satisfaction Through Data Quality

“Online retailers of all sizes are constantly under attack by sophisticated fraudsters. In fact, credit card fraud costs US online retailers an estimated $3.9 billion each year.” – Geoff Grow, Founder and CEO, Service Objects

At Service Objects, we know that data quality excellence is the key to helping retailers feel confident about improving delivery rates while reducing fraud associated with vacant addresses, PO boxes and commercial mail handlers. This, in turn, helps maintain higher customer satisfaction ratings among your legitimate customers.

This video, featuring Service Objects’ Founder and CEO, Geoff Grow, will show you tools you can use to improve the deliverability of your products and combat fraud. You will learn how to validate addresses against current USPS certified address data to prevent undeliverable and lost shipments, as well as how to validate a customer’s IP address against the billing and shipping information they provide, using data from over many authoritative data sources to stop fraud before it happens.

 

Mail Servers: Where in the world…?

We love data here at Service Objects. We are constantly working to expand and improve on our datasets to further innovate our product lineup. A big part of what makes our Email Validation (EV) service so good is the data that helps drive it. When communicating with a mail server in real-time to verify an email address it helps to know what kind of mail server it is dealing with and if it is trustworthy. Just because an email address is deliverable does not always mean that it is good.  For example, an email may be disposable, vulgar or worse yet, a spamtrap.

Our Email Validation service already keeps track of mail server behavior patterns for millions of domains, which allows us to identify and flag mail servers with malicious activity or servers that have a high association with malicious activity.  In addition to monitoring behavior patterns, we are now focusing on determining the geographic location of the email servers.

What benefits does identifying mail server location offer?

Email addresses can be sent and received from anywhere in the world. They are not anchored to one physical location, and at a glance, one cannot easily discern its geographic origin. Even email addresses with a country code for a Top Level Domain (TLD) can have a global presence and may have servers located in multiple countries.  Fortunately, mail server location data can be derived and aggregated from some of our other datasets. This allows our Email Validation service to better identify potentially malicious mail servers and flag servers from known geographic hot spots.

In addition to helping identify problematic email servers, mail server location data can provide additional insights and benefits. From a marketing and administration perspective, the mail server location data can be used to help identify and organize email addresses for a particular region. The location information can also be used to gain business insights about a company and its location(s). At Service Objects, we are using the additional information to further enhance some of our other services, such as Lead Validation.

Challenges to identifying mail server location information

There are a number of challenges to accurately identifying mail server location information. First, we are identifying the mail server locations of a domain, not attempting to identify where an email message was sent from. This would require more than just a simple email address. However, the location data can be used to help cross-check and verify the legitimacy of an email message. For example, an email message is received, and the headers say that the message was sent from Gmail.com. However, the server IP address in the header does not match any of the known Gmail mail server locations, so chances are the message was spoofed and that it is spam or part of a phishing scam.

Second, trying to identify all of the mail servers for a particular domain is not something that can be done quickly enough for a real-time service where end-users expect sub-second response times. Real-time communication with a mail server can often take several seconds, but trying to identify all the mail servers for a domain from around the world can sometimes take several minutes. For this reason, our DOTS Email Validation service does not include mail server location identification in its suite of real-time checks. Instead, the service relies on background systems that have already collected and identified mail server locations from around the world. This ensures that the service is not bogged down by slow processes and continues to respond normally. While mail server location identification may be too slow for a real-time check, it is a daily process that we perform to ensure our list of locations is up to date. The process is also quick enough that our background processes can routinely check for any new domains that we have not come across before and process them hourly.

Third, if a business has multiple locations, then a typical DNS lookup for a domain will just tell you which mail server(s) to connect to that are closest to your area, and not necessarily tell you about their other mail servers. DNS does this to help ensure that communication is quick and efficient, that way an end-user isn’t trying to communicate with a server on the other side of the country or potentially in a different nation entirely if it doesn’t have to. Part of what makes the location identification process “slow” is that we are looking for mail servers in every major region of the world, and not just in our own local areas.

What’s going on behind the scenes

While our email validation service will currently only display the location(s) of the mail server(s) in the notes of the output when it has been identified, it is doing a lot more with that data behind the scenes. Knowing the IP Addresses and locations of the mail servers means that we can perform cross-checks against more data points in other areas. Service Objects is extremely interested in fraud prevention, so we use this data to check for associations with known proxies, VPNs, bot services and other data points that have ties to malicious activity. The data allows us to check various data driven blacklists and white hat resources against more than a simple email address and domain.  Instead, we can pull back the curtain, so to speak, and dig deeper into the mail server(s) that run behind the scenes. All, while continuing and expanding our server behavior monitorization.

With the addition of this new data, we have added additional NoteCodes to the output from our DOTS Email Validation 3 service. Below is a list of the new notes codes and that have been added:

Code Description Example
11 Countries: The ISO2 country code for the country where the mail server(s) is located. If mail servers are found in more than one country, then all country ISO2 codes will be represented in a pipe-delimited list. JP
12 Region: The region in the country where the mail server(s) is located. The region is commonly returned as a two-character abbreviation. If mail servers are found in more than one region then the value will be a pipe-delimited list of the regions. OS|TY
13 Localities: The name of the locality where the mail sever(s) is located in. If mail servers are found in more than one locality then the value will be a pipe-delimited list of all the localities. Osaka|Tokyo
14 PostCodes: The post code of where the mail server(s) is located. If multiple post codes are found, then the value will be a pipe-delimited list. 543-0062|102-0082

 

For more information about terms for international addresses and locations please check out this previous blog post.

Unlike other NotesCodes where the corresponding NotesDescriptions value will be a human readable flag to describe the note code, the value will instead contain the list of locations found.

Get started testing DOTS Email Validation by downloading a real-time API trial key or sending is a sample list to run for you.

Your Business and The Holidays: A Christmas Carol

Christmas is, of course, a major religious holiday celebrated around the world. And also one of the busiest and most profitable times of year for your business. But do you know how it first got that way?

Many people credit author Charles Dickens and his story A Christmas Carol with helping Victorian England, and later the world, see Christmas as a time of gift-giving and family connection. His mid-1800s story focused on how a lonely miser, Ebenezer Scrooge, learned to avoid the fate of his partner’s eternal torment when the ghosts of Christmas Past, Christmas Present and Christmas Yet to Come taught him to focus on what really matters – other people.

With apologies to Dickens, we feel that the three ghosts of Christmas have a valuable modern-day lesson to teach us about creating a happy holiday season for everyone, in the middle of your biggest crunch time. (Fair warning: it involves data quality.)

  • First, the ghost of Christmas Past showed Scrooge what life was like once upon a time at the holidays, when employees were happy and the company took good care of everyone – before Scrooge eventually presided over a joyless, high-pressure workplace. Just like what happens when your own performance pressures put data quality on the back burner, something a recent executive survey showed as being a major concern.
  • Next, the ghost of Christmas Present warns Scrooge that unless he changes his priorities, his neglect of others will harm people like the humble Bob Crachit and his ailing son Tiny Tim – much like your business can ruin the holidays for your customers when bad contact data causes service failures.
  • Finally, the ghost of Christmas Yet to Come paints a grim picture of a world where Scrooge is dead and no one cares – the same way that people turn away from your business and never return when you don’t deliver what you promise.

What do these lessons have to do with your own holiday rush season? Everything.

You see, most people in most businesses focus on doing their individual jobs, like entering orders or shipping products. But what about the greater mission of making sure that everyone gets what they need from you, particularly at the holidays? Too often, that is someone else’s job. Which means it becomes no one’s job. And service failures, such as packages that never arrive or contact information that isn’t correct, just become a fact of life that gets tolerated by everyone.

The ghosts of Christmas taught Scrooge that he had to learn to care, or face the consequences. The same is true for you and your business at the holidays. And the best way to care for your customers – particularly when things are at their busiest – is to put processes in place that make sure the customer comes first.

At Service Objects, we help the holidays go smoothly with tools that range from simple address validation – fueled by up-to-date real-time data from the United States Postal Service and others – all the way to complete order verification capabilities that authenticate customers and guard against fraud. We can even append information such as phone numbers to your contact data, to help you keep in touch with people, or gain geographic and demographic insight that lets you serve people better in the future. All through automated processes that run seamlessly in your applications environment.

The lesson for Christmas, then and now? Don’t be a Scrooge. And let the holiday season be a time when your business shines for everyone.

Black Friday and Cyber Monday: Opportunity and Peril

Do you sell products online? If you do, you have a great opportunity in front of you. An opportunity to boost revenues, increase market share, and create visibility for your business. Or an equally great opportunity to drive away customers, damage your brand, and lose money to fraud.

This opportunity comes once a year, in the form of the Black Friday and Cyber Monday holiday shopping period. Using figures from Adobe Digital Insights, Fortune Magazine noted that Cyber Monday 2016 was the biggest online shopping day in US history, with sales of $3.45 billion – a jump of 12% from the previous year. The traditional post-Thanksgiving shopping day of Black Friday came in a close second, with $3.34 billion of online sales in 2016, putting it on track to eventually surpass Cyber Monday as shopping channels continue to blur.

The good news is that both Black Friday and Cyber Monday each represent more than three times the volume of a normal online shopping day. And beyond sheer sales volume, these holidays traditionally draw new or annual shoppers online – people who are openly searching with an intent to purchase, with a great opportunity to discover your brand and become long-term customers.

Unfortunately, it is also open season for fraudsters. Online e-commerce fraud increases sharply during the holiday season, with fraudulent transaction rates reaching a peak of 2.5% versus a normal rate of 1.6%, against an average transaction value in excess of $200. The rise of chip-enabled cards has pushed even more fraudulent activity online in recent years, with online fraud attempts rising by 31% between 2015 and 2016. And there are risks associated with your legitimate customers as well, where problems such as missed deliveries or incorrect contact information can lead to problems ranging from lost business to poor social media reviews – particularly in the spotlight of the holidays.

Here is a quick guide to making the most of your customer opportunities this holiday season:

Screen out the bad guys. Prevent fraudulent transactions by using multi-function order verification to check for things such as address validation, BIN validation, reverse phone lookup, email validation, and IP validation, returning a measure of order quality from 0 to 100 that you can use to flag potential problem orders before they ship.

Execute orders correctly. Use address validation to verify and correct shipping information against up-to-date USPS, Canada Post or international address data, to ensure every order goes to the right place on schedule.

Keep your contact data working for you. Did you know that 70% of contact data changes every year? Validating and correcting this data every time you use it in a campaign preserves this valuable contact information as a business asset.

Target your marketing. Validate the legitimacy of your marketing leads, and check for appropriate demographics such as income and geographic location, to make your outreach for the holidays as efficient as possible.

Thankfully automated data quality solutions that can be engineered right in your API, or run as convenient batch processes with your existing data, can make optimizing the value of your contact data a simple and cost-effective process. And in the process, make Black Friday and Cyber Monday a little less scary – and a lot more profitable.

Service Objects Launches Newly Redesigned Website

Service Objects is excited to announce that we have launched a newly redesigned website, www.serviceobjects.com. The redesign effort was undertaken to enhance the user experience and features a new graphical feel, enhanced content and improved technical functionality. Visitors can now more quickly find information on how Service Objects’ contact validation solutions solve a variety of challenges in global address validation, phone validation, email validation, eCommerce and lead validation. Free trial keys for all 23 data quality services can also be readily accessed.

As part of the launch, Service Objects also made significant updates to its data quality and contact validation blog, which contains hundreds of posts on topics such as fraud protection, address validation and verification, data quality best practices, eCommerce, marketing automation, CRM integration and much more. New content is published weekly and visitors can subscribe to have new content and updates sent to them directly.

“The recent launch of DOTS Address Validation International and DOTS Lead Validation International has firmly established Service Objects as the leader in global intelligence,” said Geoff Grow, CEO and Founder, Service Objects. “We redesigned our website to more prominently communicate Service Objects’ expertise in the global intelligence marketplace and continue to reinforce what is most important to our customers: in-depth developer resources, guaranteed system availability, 24/7/365 customer support and bank grade security.”

New features also include three ways to connect with our services: API integration, Cloud Connectors or sending us a list.  We hope you will take a look at our new website and blog and send us your feedback at marketing@serviceobjects.com.

Don’t Let Bad Data Scare You This Halloween

Most of us here in North America grew up trick-or-treating on Halloween. But did you know the history behind this day?

In early Celtic culture, the feast of All Hallows Eve (or Allhallowe’en) was a time of remembering the souls of the dead – and at a more practical level, preparing for the “death” of the harvest season and the winter to follow. People wore costumes representing the deceased, who by legend were back on earth to have a party or (depending upon cultural interpretation) cause trouble for one last night, and people gave them alms in the form of soul cakes – which evolved to today’s sweet treats – to sustain them.

So what were people preparing for in celebrating Halloween? Good data quality, of course. Back then, when your “data” consisted of the food you grew, people took precautions to protect it from bad things by taking the preventative measure of feeding the dead. Today, Halloween is a fun celebration that actually has some important parallels for managing your data assets. Here are just a few:

An automated process. The traditions of Halloween let people honor the dead and prepare for the harvest in a predictable, dependable way. Likewise, data quality ultimately revolves around automated tools that take the work – and risk – out of creating a smooth flow of business information.

Organizational buy-in. Unlike many other holidays, Halloween was a community celebration fueled by the collective efforts of everyone. Every household took part in providing alms and protecting the harvest. In much the same way, modern data governance efforts make sure that all of the touch points for your data – when it is entered, and when it is used – follow procedures to ensure clean, error free leads, contacts and e-commerce information.

Threat awareness. Halloween was designed to warn people away from the bad guys – for example, the bright glow of a Jack-o-lantern was meant to keep people away from the spirit trapped inside. Today, data quality tools like order and credit card BIN validation keep your business away from the modern-day ghouls that perpetrate fraud.

An ounce of prevention. This is the big one. Halloween represented a small offering to the dead designed to prevent greater harm. When it comes to your data, prevention is dramatically more cost- effective than dealing with the after-effects of bad data: this is an example of the 1-10-100 rule, where you can spend one dollar preventing data problems, ten dollars correcting them, or $100 dealing with the consequences of leaving them unchecked.

These costs range from the unwanted marketing costs of bad or fraudulent leads to the cost in lost products, market share and customer good will when you ship things to the wrong address. And this doesn’t even count some of the potentially big costs for compliance violations, such as the Telephone Consumer Protection Act (TCPA) for outbound telemarketing, the CAN-SPAM act for email marketing, sales and use tax mistakes, and more.

So now you know: once upon a time, people mitigated threats to their data by handing out baked goods to people in costumes. Now they simply call Service Objects, to implement low-cost solutions to “treat” their data with API-based and batch-process solutions. And just like Halloween, if you knock on our door we’ll give you a sample of any of our products for free! For smart data managers, it’s just the trick.

Baseball and Data Quality: America’s National Pastimes

By the time October rolls around, the top Major League baseball teams in the country are locked in combat, in the playoffs and then the World Series. And as teams take the field and managers sit in the dugout, everyone has one thing on their mind.

Data.

Honestly, I am not just using a cheap sports analogy here. Many people don’t realize that before my current career in data quality, I was a young pitcher with a 90+ MPH fastball. I eventually made it as far as the Triple-A level of the Pittsburgh Pirates organization. So I know a little bit about the game and how data plays into it. We really ARE thinking about data, almost every moment of the game.

One batter may have a history of struggling to hit a curve ball. Another has a good track record against left-handed pitching. Still another one tends to pull balls to the left when they are low in the strike zone. All of this has been captured as data. Have you noticed that position players shift their location for every new batter that comes to the plate? They are responding to data.

Long before there were even computers, baseball statisticians tracked everything about what happens in a game. Today, with real-time access to stats, and the ability to use data analytics tools against what is now a considerable pool of big data, baseball has become one of the world’s most data-driven sports. The game’s top managers are distinguished for what is on their laptops and tablets nowadays, every bit as much as for who is on their rosters.

And then there are the people watching the game who help pay for all of this – remember, baseball is fundamentally in the entertainment business. They are all about the data too.

A recent interview article with the CIO of the 2016 World Champion Chicago Cubs underscored how a successful baseball franchise leverages fan data at several levels: for example, tracking fan preferences for an optimal game experience, analyzing crowd flow to optimize the placement of concessions and restrooms, and preparing for a rush of merchandise orders in the wake of winning the World Series (although, as a lifelong Cubs fan, I realize that they’ve only had to do that once so far since 1908). For any major league team, every moment of the in-game experience – from how many hot dogs to prepare to the “walk up” music the organist plays when someone comes up to bat – is choreographed on the back of customer data.

Baseball has truly become a metaphor for how data has become one of the most valuable business assets for any organization – and for a competitive environment where data quality is now more important than ever. I couldn’t afford to pitch with bad data on opposing players, and you can’t afford to pursue bad marketing leads, ship products to wrong customer addresses, or accept fraudulent orders. Not if your competitors are paying closer attention to data quality than you are.

So, pun intended, here’s my pitch: look into the ROI of automating your own data quality, in areas such as marketing leads, contact data verification, fraud prevention, compliance, and more. Or better yet, leverage our demographic and contact enhancement databases for better and more profitable customer analytics. By engineering the best data quality tools right into your applications and processes, you can take your business results to a new level and knock it out of the park.

Service Objects New BIN Validation Operation Helps Retailers Fight Fraud

Here at Service Objects, we strive to improve our services to best meet our customers’ needs. Sometimes that means adding additional features and upgrades, tweaking an existing service and/or operation, leveraging new datasets, or adding an entirely new service. We take pride on being able to quickly and effectively respond to our customers’ feedback and requests.

Part of this response to client feedback has led us to develop a new operation upgrade for our DOTS BIN Validation service. It is called ValidateBIN_V2. This new feature represents the latest and greatest that our BIN Validation service has to offer.

DOTS BIN Validation service is used to help determine if a certain BIN (the first 6 digits of a credit card number) is valid or not — a crucial step in fighting fraud. BIN validation also helps merchants determine if a credit card number is for a debit card, credit card, gift card, or prepaid card. Likewise, the BIN number will identify the country of origin for the card, providing you with insight as to the validity of the transaction.

This new BIN operation upgrade builds on the previous operation, providing even further information about a BIN.

By design, and to ensure that we’re giving our customers quality information, the V1 BIN operation returns information about a BIN only if bank information can be found about it.

The ValidateBIN_V2 operation provides the same information as the V1 operation, but also functions slightly differently and provides additional information:

  • Instead of failing a BIN or providing an error response, ValidateBIN_V2 displays any information about a BIN that we can find.
  • The V2 operation upgrade will return a “Status” field indicating “OK” for BINs we were able to find or “Not Found” for BINs that we weren’t able to find or that don’t exist.
  • The V2 operation will return the same card type, sub type, bank, and country information that the old operation returned.

We’ve also added a few new fields to the new BIN operation that make it more helpful to the end user:

  • Warnings — This field returns warning codes and accompanying descriptions about those warnings. The current service will only return warnings if the bank information, card type or country information is missing for a BIN.
  • Notes— This field contains additional information. Based on the way we have set these fields up in our API, we can easily add new warnings and notes as we continue to improve our services.  These fields allow us to return useful information about a BIN without affecting the current output structure of the API.
  • Information Components — This field is set up in a way that allows us to future proof the ValidateBIN_V2 operation. If we need to add new fields, the Information Components field allows us to easily do so without altering the existing structure of the API.

If you are interested in testing our BIN Validation API, sign up for a free trial key today!