Customer Service Excellence is one of Service Objects’ core values, which we support in a number of ways, including creating a variety of technical content. Our engineers regularly contribute to our blog...
Have you noticed that more of us are talking with inanimate objects lately?When we ask Siri for directions on our smartphone, command Alexa to order more toilet paper, or tell Google Home to play Ed...
You know what it is like when that new phone doesn’t get a dial tone, or your router isn’t getting an internet signal. In much the same way, connectivity issues are an annoying but common part of...
Searching for the proper tool to fit your business needs can be a daunting task. At Service Objects, ease of integration is engineered in as part of each of our products, ranging from seamless API...
Welcome to our third installment in our Salesforce Data Quality Tools Integration Series. In the first two parts, we covered creating a plug-in that could be dropped on a flow and a trigger. Today, we are...
Welcome back to our blog series where we demonstrate the various ways you can achieve high data quality in Salesforce through the use of Service Objects’ validation tools.In the first part of this...
Here at Service Objects, we are dedicated to helping our clients integrate our data quality services as quickly as possible. One of the ways we help is educating our clients on the best ways to integrate...
There are a lot of buzzwords thrown around in the customer sphere, but two of the big ones relate to experiences—customer and user. Although CX and UX are different and unique, they must work...
Many of us use Google Maps to quickly verify that a location exists or give us an idea of what that location looks like. However, there is a common misconception that it will validate that the address...
At Service Objects, we are fully committed to our customers’ success, which is a main factor in why over 90% of our business is from repeat customers. And with over 16 years of experience in contact...
As part of our commitment to making our data quality solutions easy to integrate, our Application Engineering team has developed a series of tutorials on how to integrate our services. The series...
At Service Objects, one of our Core Values is Customer Service Above All. As part of this commitment, our Application Engineers are always available to answer any technical questions from prospects and...
Applications programming interfaces or APIs continues to be one of the hottest trends in applications development, growing in usage by nearly 800% between 2010 and 2016 according to a recent 2017 survey...
More times than not, you have to buy something to really try it. At Service Objects, we think it makes more sense to try before you buy. We are confident that our service will exceed expectations and...
Service Objects is committed to constantly improving the experience our clients and prospective clients have with our data quality solutions. This desire to ensure a great experience has led us to revamp...
Service Objects has worked hard to make testing our APIs as simple as possible, and this in-depth guide to getting started will have you prepped for whenever you are ready. To get the ball rolling, simply...
There can be a lot of “i’s” to dot and “t’s” to cross when integrating with any API. Here at Service Objects, we certainly recognize there can be a lot on the to-do list when starting an...
When comparing SaaS providers, one of the key metrics that is often measured is the service response time. That response time, or latency, is a succinct measurement of the approximate time it will take for...
Every week, I’m asked, “What is changing in customer service?” The expected answer is that I’ll talk about all the new ways customer service and support is conducted – and I do. There’s...
Watch this video and hear Service Objects’ Application Engineer, Dylan, as he presents a 22 minute step-by-step tutorial on how to integrate an API using C#. In order to participate in this tutorial,...
Developing user-friendly software and an amazing user experience requires listening to users. As a software developer, we rely on user feedback to continuously improve our data validation APIs. As a user,...
In this demonstration I am going to show you how to implement our DOTS Address Validation 3 web service with JavaScript and no Asp.Net markup tags using Visual Studio. We are going to create a form for...
List processing is one of the many options Service Objects offers for validating your data. This option is ideal for validating large sets of existing data when you'd rather not set up an API call or would...
The reality about any set of residential customer data is that given enough time, addresses and the people living there are bound to change. Occasionally, businesses and organizations can rely on the...
You’ve found Service Objects, you’ve read about our services so now you want to test drive. Well, there are several ways to do just that and as I go through the options you will also get a pretty good...
Java is easily one of the most popular programming languages in the world. It is a general purpose language that users have managed to implement in a variety of applications. It is popular with web...
One of our primary goals as Application Engineers at Service Objects, is to do whatever we can to ensure that clients and prospective clients get up and running with their DOTS validation service and...
C# may very well be our most requested sample code. There is good reason for that too; C# and the .NET framework are many developer’s first choice for creating a web page or any other type of application...
Dealing with international addresses is no simple task. An address can often be misspelled, incorrectly formatted or simply written in a foreign language that you do not understand. The simple fact that...
The information age has brought with it both convenience and risk. Consumers, for example, love the convenience of shopping online, yet they certainly don't want their personal and sensitive information...
A few weeks ago we published a blog article titled “Why You Should Never Put Sensitive Data in Your JavaScript” and it described some of the dangers that accompany client-side scripts like...
A Service Level Agreement (SLA) makes use of the knowledge of enterprise capacity demands, peak periods, and standard usage baselines to compose the enforceable and measurable outsourcing agreement between...
Why focus on customer success? Retaining customers, maintaining customer loyalty, and getting new customers requires a holistic approach that goes beyond the basics of providing service, ensuring...
Customer service chat is popular with companies and customers alike. It's easy, it's quick, and it works well on mobile devices. But easy and popular doesn't always equal good. Read this chat with customer...
Web services are great tools for completing one or more tasks that you would otherwise not have the resources to complete on your own. Web services can be relatively quick as well, returning a response in...
We understand that your information is your livelihood and it must be kept secure. We maintain a strict privacy policy and contact data sent to us via our web service interface is never recorded to...
Updated from November, 2010.One of the most important tools in my utility belt for troubleshooting, referencing, and integration is the “service path."The service path is basically a URL that...
Taking care of our customers is the highest priority of the Service Objects customer care team. We know that customers are busier than ever, and want to find answers to their customer service-related...
We know, we know… it’s been a while since our last post (seven months, but hey, who’s counting) and we promise we’re trying to do better. A LOT has been happening these past few months, and we are...
Our development team has been working hard on some new design references in an effort to make our contact validation services easier to integrate. Many services can be strengthened with Service Objects...
Many companies talk about up-time and service level agreements that look great on paper but don’t perform up to customer expectations in a crisis. A good backup process, covering application software, is...
In a few days Microsoft Office will turn 21. It's used in 80% of all businesses with only 8% using alternatives like Oracle StarOffice, Google Apps, and Lotus Symphony. To celebrate this momentous...
At Service Objects, our commitment to contact data quality doesn’t stop at the data services we provide. Availability and access to that data is critical to our business and our customer’s businesses....
10. Our game room with a ping pong table, foosball table, big screen projector, XBOX360, and Rock Band.9. Blazing fast network access and dual 20" LCD monitors.8. Did someone say BBQ?! We love to cook on...
Service Objects was created in 2001 out of the necessity to validate contact information. Since then we have become a well oiled machine offering over 20 different DOTS Web Services…Service Objects...
