Tech Support in the Age of Instant Gratification
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We live in an age where an overabundance of information and resources are just a few clicks away. Even physical goods can be delivered to your front door the very same day you order. People want and expect to have the similar convenience and response times when they need technical support.
Us tech support experts here at Service Objects completely understand that. One of our core values is to offer outstanding Customer Support to our clients. We have a good day at the office when we can quickly and effectively answer questions about our services, resolve issues and get the data hungry masses up and running with their validation service of choice. To help ensure that our customers can get back to using their validation service for their business we have several avenues where people can seek support.
24/7 Phone Support
Do you have a pressing issue after hours? We understand that this can be exceedingly stressful and frustrating. We want help you get it resolved as quickly as possible. If you do ever run into an after hours support issue call our office phone number (1.805.963.1700) and follow the prompts. Once directed leaved a message with a detailed description of the issue you are encountering and the best way to contact you and a member of our team will typically contact you within 20 minutes.
LiveChat Through our Website
Have a quick question that you want answered right away? Like: what URL you should be using? What does this particular response mean from the service? Is this an expected response from the service? Are there any current issues occurring with the service? Is there a different endpoint I should hit for a different operation? Questions like this are examples of ones we would be happy to answer in our LiveChat on our website. Simply navigate to our website during business hours and someone will be able to start a LiveChat with you once you are available. Once they do, simply state the question or issue you are experiencing, along with pertinent account information and we will happily assist in any way we can.
The primary method to address and keep track of all our support inquiries is through our support ticketing system. Whether you call in, use LiveChat or send us an email, most technical support issues will get sent to our ticketing system and we’ll use it to quickly and effectively address any issues or questions you may have. To create a ticket, simply email firstname.lastname@example.org or click here and you can fill out the form to get a ticket created. Feel free to use any of the above channels to contact us and we’ll be glad to offer any support that we can!