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Customer Service Success Stories

Sometimes things go wrong. Sometimes it is our fault, and sometimes it is, dare I say it, something the client did wrong. We are all human, and as long as humans have any part in controlling anything,...

Jan Rehorik, Sr. Applications Engineer
Jan Rehorik
Sr. Applications Engineer
January 31, 2019
Black Friday Neon Sign

Exceptional Customer Service Knows No Holiday

The four-day Thanksgiving weekend is traditionally the start of the holiday shopping season, with Black Friday sales bolstering bottom lines and consumer spirits. Retailers, online and off, are expected to...

Rob Manser, Marketing
Rob Manser
Marketing
November 20, 2018

Customer Service Week: More Than a Week to Us

This week, October 1-5, was Customer Service Week: a nationally-recognized event first proclaimed by the US Congress in 1992. It was designed to recognize the work of customer service professionals in the...

Carolyn Healey, Director of Marketing
Carolyn Healey
Director of Marketing
October 5, 2018