Exceptional Customer Service Knows No Holiday
The four-day Thanksgiving weekend is traditionally the start of the holiday shopping season, with Black Friday sales bolstering bottom lines and consumer spirits. Retailers, online and off, are expected to see another year of record-breaking holiday sales.
Live support when our customers need it most
Thanksgiving has been a source of controversy in the retail industry in recent years, with more companies opening their doors for blockbuster sales on Thanksgiving Day itself – and some companies vowing to stay closed through the holiday.
Our stance? When our customers are open, we’re open. During the busiest and most mission-critical times of the selling season, like Black Friday and Cyber Monday, it’s crucial that the businesses that support retail transactions are available if questions arise.
Our commitment to customer service excellence
Supporting our customers through the busiest time of the year is just one way that Service Objects is committed to customer service excellence. Our customers benefit from our sub-second response rates, 99.999% server uptime and dedicated 24/7/365 technical support. The entire Service Objects team takes pride in our customers’ success.
Record sales, record transactions
Loeb, Visa, and eMarketer predict retail sales will continue to grow, with holiday sales rising between 3.5-4.8% in 2018.
According to Geoff Grow, Chief Executive Officer at Service Objects, industry trends and forecasts predict that Service Objects will exceed transactions processed over the 2017 holiday, making Black Friday a prime day for a record number of transactions. He says, “Our services will continue to ensure that merchants can validate, clean and enhance their customer contact data in real time, backed by the support of our industry-leading technical team and extensive data sources.”
Services for busy retailers
While 2018’s projected growth presents an exciting opportunity for retailers, it is not without risk: with record sales come record opportunities for data entry mistakes and fraudulent orders.
Service Objects offers 24 different contact data APIs that validate a person’s name, global address, phone and email address against hundreds of authoritative data sources. Our tools can also append missing contact information or provide location intelligence about your contacts. We even have a service that provides sales and use tax rates based on a contact’s location. No matter what data quality challenge your business is facing, we have a solution that meets your needs.