Why Is Pricing So Hard?
Pricing is - by far - the most common question asked when we start talking with prospective customers. And of course, we understand that you need to know ...
The Importance of Multi-Channel Support
Not that many years ago, customer support meant one thing for most people: picking up the phone and contacting a call center. Times have changed a great deal ...
Can Vendors Use Your Data? Read the Fine Print
Your contact data assets represent the lifeblood of your company. Your organization probably has procedures in place to secure this data. But what about the third-party vendors you ...
99.999% Server Uptime – How We Guarantee It
Many products and services claim to always work. But when they don’t? Unfortunately, the answer is frequently, “sorry.” For our customers, “sorry” isn’t good enough – especially since ...
API Security: A Closer Look
Recently, we published a blog article discussing the growth of the “API Economy”: a term coined to describe the proliferation of API-based tools being incorporated into many software products and ...
Reflections on Earth Day 2019
On April 22 we celebrate Earth Day, a day of learning and action that marks its 50th anniversary next year. It has been quite a movement. According to ...
Fun Facts About ZIP Codes
Addresses in the United States used to be a simple matter of a street location, a city and state, and perhaps a city-specific postal zone. But by the ...
The Impact of AI on Customer Interactions
When you think of using artificial intelligence (AI) to improve customer experience, what comes to mind? Some people might (mistakenly) think of it as trying to replace human ...
The API Economy: What Does it Mean for You?
The 2010s have been the decade of the fill-in-the-blank economy: for example, the gig economy (where people are increasingly contractors instead of employees), the sharing economy (where Uber ...
