Customer Service Week: More Than a Week to Us
This week, October 1-5, was Customer Service Week: a nationally-recognized event first proclaimed by the US Congress in 1992. It was designed to recognize the work of customer ...
Use the Net Promoter Score to Ensure You Get a Good Customer Experience
Before you buy a product or service from a company – particularly one you may need customer support from – be sure to do some research and find ...
In Customer Service Chat, You Have to do More Than Answer
Customer service chat is popular with companies and customers alike. It's easy, it's quick, and it works well on mobile devices. But easy and popular doesn't always equal ...
Service as a Differentiator
Service quality is one of the most misused concepts in business. You can’t see it or smell it. It is hard to quantify except in hindsight, even though ...
Opinionated Software – Choosing Your Vision
In software development, there are two common approaches to architectural design. One school of thought, un-opinionated, is to make software agnostic and be as flexible as possible to ...
Tips for Referencing a Web Service from Behind a Firewall
It's not unusual for network administrators to lock down their server environments for security reasons and restrict inbound and outbound network activity. Basically, nothing can come in or ...
How To Achieve An SLA Of 99.995% Uptime
Any business offering Web services needs to be concerned with uptime. After all, if the service goes down, it becomes unusable. Here at Service Objects, that's unthinkable! We've ...
Natural Disasters – Service Objects Is Ready!
As Hurricane Joaquin works its way toward the United States’ East Coast, Service Objects has made every effort to ensure its services will remain available and performance will ...
Using Data to Improve Customer Support
Many people dread the prospect of calling customer support. For starters, there could be an annoying auto-attendant feature to deal with before reaching a live agent. After pressing ...
